At a Glance
- Tasks: Create a WOW! experience for visitors and manage front of house operations.
- Company: Dynamic company in Leeds with a focus on exceptional service.
- Benefits: £21,000 salary, flexi-time, health care scheme, and potential for permanent role.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and make a lasting impression on clients every day.
- Qualifications: Excellent interpersonal skills and a professional appearance are essential.
The predicted salary is between 22430 - 27414 £ per year.
Salary: £21,000 + benefits including company pension scheme, flexi-time, health care scheme.
My client has a fantastic opportunity for a dynamic, enthusiastic and self-motivated Receptionist, who is passionate about delivering exceptional service, to join their team in Leeds. Initially this is to cover maternity leave for 11 months but has the potential to develop into a permanent role.
Responsible for creating a WOW! experience for all visitors and callers to their office, maintaining the highest levels of professionalism at all times, your main responsibilities will include:
- Meeting and greeting all of the firm’s clients and visitors in a professional, welcoming way, creating a fantastic first impression.
- Become a ‘Communication Champion’ for my client, supporting and encouraging their people to consistently deliver a WOW! service through our communication.
- Ensuring their front of house area (including meeting rooms, client lounge area and Reception) is tidy and welcoming at all times.
- Managing and co-ordinating meeting room bookings, setting up rooms in advance of meetings/seminars taking place (catering/refreshments, furniture, skype/conference calls/audio visual equipment as required).
- Answering the telephone within agreed timescales responding to enquiries from callers in a warm, welcoming and friendly manner.
- Transferring calls accurately and efficiently to colleagues within the firm.
- Managing incoming deliveries and outgoing post.
Skills + Experience:
- Excellent interpersonal skills.
- Confident and enthusiastic with the ability to build rapport easily with a variety of contacts.
- A smart and professional appearance.
- Ability to develop excellent working relationships within the office.
- Uses initiative/positive response to change.
- Professional and welcoming telephone manner.
- Organised approach to work with excellent attention to detail.
- Ability to work alone on reception cover as well as part of a wider support team.
- Confidence and empathy to deal with complaints.
Receptionist Administrator in Leeds employer: Twenty Twenty Consulting
As a leading digital marketing agency, we pride ourselves on fostering a dynamic and collaborative work environment that encourages creativity and innovation. Our commitment to employee growth is evident through regular training opportunities and a supportive culture that values each team member's contributions. Located in Yorkshire, we offer the unique advantage of a company car for client visits, ensuring our Digital Account Managers can engage directly with clients while enjoying a healthy work-life balance with flexible hours.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Twenty Twenty Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Twenty Twenty Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist Administrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Twenty Twenty Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Twenty Twenty Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Twenty Twenty Consulting!
How to prepare for a job interview at Twenty Twenty Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
