Manchester (Hybrid, up to 2 days WFH)
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everyone by elevating UK estate agencies through world-class technology.
If you join us, you will help improve the property industry for everyone by guiding new clients through their onboarding journey with Spectre – our multi award‑winning instruction generation tool. You’ll be the friendly, knowledgeable face that gets customers set up, excited, and confident with our products.
About You
- Proven customer‑facing experience in estate agency, customer onboarding or another customer‑focused role.
- Clear, confident communicator, both written and verbal.
- Organised and process‑oriented; able to manage a pipeline of onboards simultaneously.
- Genuine curiosity about software and technology; can translate technical complexity into clear, simple language for clients.
- Self‑starter with ambition and drive.
- High‑energy and enthusiastic, able to get customers excited about using our products.
What You’ll Do
- Manage a pipeline of new customer onboards from sign‑up through to full setup and handover to the Customer Success team.
- Run onboarding calls via video‑conference, guide clients through product setup, training and answer queries, ensuring they’re fully supported.
- Build clients’ confidence and enthusiasm for using Spectre’s suite of products.
- Collaborate with the wider team to evolve and improve the onboarding process, with your input directly shaping our approach.
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into this category, please consider applying anyway. We'd love to see your application!
Equal Opportunity
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Benefits
- Hybrid working – you can work from home up to 2 days per week.
- £1000 holiday allowance after your first year with the team.
- Culture that supports your development and encourages growth.
- £500 yearly learning and development budget for your career development.
- Birthday on us – we pay; you stay away.
- 2 paid days volunteering on us.
- Enhanced maternity, paternity and adoption pay.
- Mental health and well‑being support via Health Assured.
- Regular well‑being initiatives.
- Flexible working hours.
- Public transport season ticket loans.
- Paid menopause leave.
- Holiday buying scheme.
- Joining a new team in an exciting business with huge ambition.
- Opportunity to work on cutting‑edge technology.
- Comfortable, relaxed office space – office dogs welcome.
- Fully stocked fridge and drinks on us every Friday afternoon.
- Company and team off‑sites, events and happy hours.
- Cycle to work scheme.
- Electric car salary sacrifice scheme.
- Climate‑positive company.
