At a Glance
- Tasks: Help clients maximise their use of our innovative prospecting tool, Spectre.
- Company: Join Street Group, a fast-growing PropTech company transforming the property industry in the UK.
- Benefits: Enjoy hybrid working, a £1000 holiday bonus, and a £500 yearly development budget.
- Other info: Inclusive hiring process; we encourage all backgrounds to apply!
- Why this job: Be part of a passionate team dedicated to improving the property industry with cutting-edge technology.
- Qualifications: Experience in Customer Success or Account Management, excellent communication skills, and tech-savviness required.
The predicted salary is between 24000 - 36000 £ per year.
Transformational careers.
The best move you'll ever make.
Life at Street Group
Customer Success Manager
Location
Manchester
Employment Type
Full time
Location Type
Hybrid
Department
Commercial
Compensation
- £0 - £33K £0 - £7K Commission
Manchester (Hybrid, up to 3 days WFH) | up to £33k (OTE up to £40k)
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.
As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we’re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.
Over the past six years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long-term value across Street Group's ecosystem of products.
You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business.
A bit about you…
- You’ll have a background in Customer Success, ideally within the tech/SaaS space
- You are passionate about providing a first-class customer experience
- You have excellent written and verbal communication skills (fluency in written and spoken English)
- You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
- You're highly organised with exceptional attention to detail
Here’s what you can expect to be working on as a Customer Success Manager at Street Group
- Immersing yourself in the company and building knowledge of our evolving product
- Ensuring feedback flows from Customer Success to the relevant business and product teams
- Supporting our clients to achieve great results with Street.co.uk and proactively ensuring existing clients are getting the most out of the software
- Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
- Implementing creative solutions to proactively resolve potential issues for customers
- Providing exceptional technical support via phone and email to Street clients
- Upselling additional products to existing clients
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements.
Who are Street Group?
We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.
Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi-award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, on-demand needs of customers and their busy lifestyles.
Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.
Why join Street Group?
- Hybrid-working - you can work from home up to 3 days per week
- Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we’ll even cover the tax!)
- Joining a culture that supports your development and encourages growth
- £500 yearly L&D budget for your career development
- Your birthday on us - we pay, you stay away
- 'Give something back' - 2 paid days volunteering on us
- Enhanced maternity, paternity & adoption pay
- Mental health & well-being support via Health Assured
- Regular well-being initiatives
- Flexible working hours
- Public transport season ticket loans
- Paid menopause leave
- Holiday buying scheme
- Joining a new team in an exciting business with huge ambition
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
- A chance to work on cutting-edge technology
- Comfortable, relaxed office space - office dogs welcome!
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
- Company and team off-sites, events and happy hours
- Cycle to work scheme
- Electric car salary sacrifice scheme
- Feel good about sustainability - we’re a climate-positive company!
Salary
Up to £33,000 plus commission, with an estimated OTE of £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Interview Process
3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager in-person interview, including a task > Final in-person interview
We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!
Compensation Range: £0 - £33K
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Customer Success Manager in Manchester employer: Street Group
Street Group is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work culture that prioritises flexibility and professional growth. As a Strategic Partnerships Lead, you'll enjoy unique autonomy in driving impactful partnership strategies while benefiting from generous learning budgets, wellness initiatives, and a supportive environment that fosters your career development. Join us to be part of a forward-thinking team dedicated to innovation and success in the PropTech space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Street Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Street Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Street Group:Your cover letter is your chance to shine! Tell us why you want to work at Street Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Street Group!
How to prepare for a job interview at Street Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
