At a Glance
- Tasks: Lead global logistics and operations for a vibrant fashion brand.
- Company: RIXO, a trendy fashion label known for unique vintage dresses.
- Benefits: Hybrid working, generous leave, staff discounts, and health cash plan.
- Other info: Enjoy a fun work culture with team socials and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the fashion industry.
- Qualifications: 5+ years in logistics or operations, preferably in fashion or retail.
The predicted salary is between 60000 - 75000 £ per year.
A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.
ROLE OVERVIEW
We’re looking for a commercially minded and hands-on Senior Operations & Logistics Manager to take ownership of RIXO’s global logistics and operational processes. Reporting to the Finance Director, you will be responsible for ensuring products move efficiently and cost-effectively across all channels and regions. This role is focused on execution, continuous improvement, and building scalable processes to support growth. You’ll work closely with teams across Merchandising, Ecommerce, Wholesale and Finance, as well as external partners including 3PL providers and carriers.
KEY RESPONSIBILITIES
- Supplier & Inbound Logistics
- Manage inbound freight across UK, EU and US, optimising cost, speed and routing
- Lead carrier negotiations and review performance regularly
- Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost
- Partner with Production and Merchandising to understand freight and duty impact on margins
- 3PL & Warehouse Management
- Oversee day-to-day performance of 3PL partners (UK & EU), ensuring service levels are met
- Review and validate 3PL costs and invoices
- Monitor storage, fulfilment, returns processes and additional charges, identifying opportunities to improve efficiency
- Resolve operational issues and hold partners accountable to agreed KPIs
- Wholesale Operations & Distribution
- Manage and develop the Wholesale Operations team (2 direct reports), ensuring clear priorities and strong execution
- Oversee the delivery of wholesale orders globally, ensuring on-time and in-full performance
- Work closely with Sales and Merchandising during key delivery periods
- Identify and implement improvements to enhance customer experience
- Ecommerce Operations & Distribution
- Oversee outbound logistics across all ecommerce markets
- Monitor carrier performance and support resolution of delivery issues
- Partner with Ecommerce to improve delivery options and customer experience
- Retail & Store Operations Support
- Work closely with Merchandising to ensure timely and efficient stock movements between warehouses, stores, and head office.
- Customs & Trade
- Ensure compliant and efficient international shipping processes
- Work with partners to minimise delays, duties and errors
- Improve accuracy of documentation, classification and shipping data
- Process Improvement & Strategy
- Improve and streamline operational processes to support scaling
- Introduce best practices across logistics and supply chain
- Support international expansion by building efficient, repeatable workflows
ABOUT YOU
- 5+ years’ experience in logistics or operations, ideally in fashion, retail or consumer goods
- Strong understanding of global supply chain and distribution
- Experience managing 3PLs and carrier relationships
- Commercial mindset with a focus on cost and efficiency
- Hands‑on, proactive and solutions‑driven
- Comfortable working in a fast‑paced, growing business
- Strong stakeholder management and communication skills
WHY RIXO?
- Hybrid working: three to four days on‑site each week.
- 25 days annual leave plus bank holidays.
- Generous staff discount across all RIXO collections plus early access to sample sales before anyone else.
- Team socials that actually happen. We celebrate the work and the people behind it.
- Enhanced maternity and paternity leave designed around real life, not policy minimums.
- Health cash plan to cover the everyday stuff: opticians, physio, dental. The things that add up.
Senior Operations & Logistics Manager employer: RIXO
RIXO is an exceptional employer that champions creativity and inclusivity, offering a vibrant work culture where every team member's contributions are celebrated. With a focus on employee growth, RIXO provides ample opportunities for professional development alongside generous benefits such as hybrid working, enhanced parental leave, and a health cash plan. Located in the heart of London, RIXO fosters a collaborative environment that encourages innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding careers in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations & Logistics Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at RIXO or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research RIXO’s values, products, and recent news. Show us you’re genuinely interested and ready to contribute to our mission of creating beautiful pieces for every woman.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t just recite rehearsed lines. Be yourself and let your passion for logistics and operations come across!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen and professional, plus it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Senior Operations & Logistics Manager
Some tips for your application 🫡
Show Your Passion for Logistics:When you're writing your application, let us see your enthusiasm for logistics and operations. Share specific examples of how you've improved processes or tackled challenges in previous roles. We love to see candidates who are genuinely excited about what they do!
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Senior Operations & Logistics Manager role. Highlight relevant experience in managing 3PLs, carrier relationships, and any hands-on projects you've led. We want to know how your skills align with our needs at RIXO!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the RIXO team right from the start!
How to prepare for a job interview at RIXO
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of global supply chains and logistics processes. Be ready to discuss specific examples from your past experience, especially in fashion or retail, that demonstrate your ability to optimise costs and improve efficiency.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled operational challenges head-on. RIXO values a hands-on approach, so think about how you've resolved issues with 3PL partners or improved delivery processes in previous roles.
✨Understand the Brand and Its Values
Familiarise yourself with RIXO's unique brand identity and product offerings. Being able to articulate how your operations strategies can align with their mission of designing for every woman will show that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions for Them
Have a few insightful questions ready to ask during the interview. This could be about their current logistics challenges or how they envision the role evolving as the company grows. It shows you're genuinely interested and thinking ahead about how you can contribute.
