At a Glance
- Tasks: Support customers by managing bookings, resolving queries, and ensuring a positive experience.
- Company: Join Rhenus, a top employer with a culture of growth and teamwork.
- Benefits: Gain hands-on experience in a fast-paced environment with opportunities for personal development.
- Other info: Be part of a passionate team dedicated to excellence and innovation.
- Why this job: Make a real impact while learning about freight forwarding and logistics.
- Qualifications: GCSEs in English and Maths; customer service or freight experience preferred.
The predicted salary is between 18000 - 25000 £ per year.
What You Can Expect:
We are recruiting for a Customer Service Apprentice within our Manchester Branch. Customer service is all about supporting customers by providing professional, helpful, and high-quality assistance before, during, and after their requirements are met. It involves understanding customer needs and working proactively to ensure a positive experience at every stage of the process.
This is an exciting entry-level opportunity where you will work closely with the Customer Solutions Supervisor and wider team. You will support the management of customer accounts, help maintain clear and effective communication, assist in resolving queries, and contribute to building strong, lasting customer relationships within a fast-paced freight forwarding environment.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
Main duties you will work towards:
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, teams meetings, and regular communication over the telephone.
What you bring: Skills and Experience:
- A basic understanding or strong interest in freight forwarding, with a willingness to learn about road freight operations and logistics processes.
- Strong communication skills, with the ability to build positive relationships.
- Good problem-solving ability, showing initiative to resolve customer queries and support operational teams.
- Effective time management skills, with the ability to prioritise tasks.
- A customer-focused mindset, with a genuine desire to provide excellent service and support customer needs.
- Ability to work independently and as part of a team, with a proactive approach to learning.
Specific Systems Knowledge:
- Time management.
- Communication.
- IT skills inclusive of Microsoft Excel.
- Attention to detail.
Qualifications:
- GCSE or equivalent in English and Math.
- Customer service or freight experience.
Customer Solutions Apprentice in Manchester employer: Rhenus Logistics
At Rhenus, we pride ourselves on being a top employer that fosters a vibrant and inclusive work culture in our Manchester Branch. As a Customer Solutions Apprentice, you will benefit from hands-on training, mentorship from experienced professionals, and opportunities for personal and professional growth within the dynamic freight forwarding industry. Join us to be part of a passionate team where your contributions are valued, and together we can shape the future of customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Apprentice in Manchester
✨Tip Number 1
Get to know the company inside out! Research Rhenus and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! Think of questions you can ask about the role and the team. This shows you're engaged and ready to contribute to the customer solutions process right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Solutions Apprentice in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Solutions Apprentice role. We want to see your passion for customer service and any relevant experience you have in freight forwarding or logistics.
Show Off Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your cover letter or CV, let us see how you can build positive relationships!
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in the past, especially in customer service settings. This will show us that you have the initiative to resolve queries and support our operational teams.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rhenus Logistics
✨Know Your Stuff
Before the interview, brush up on your knowledge of freight forwarding and logistics. Familiarise yourself with common terms and processes, as well as the specific services offered by the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you resolved a customer issue or worked with a team to achieve a goal. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Problem-Solving Ability
Be ready to discuss how you approach problem-solving. Think of specific instances where you identified an issue and took initiative to resolve it. This could be anything from handling a customer complaint to improving a process. Highlighting your proactive mindset will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
