What You Can Expect:
We are recruiting for a Customer Solutions Advisor. The Customer Solutions Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
#empoweredbyyou
What You Bring:
Main duties:
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Develop an understanding of Rhenus products, services, and basic logistics processes.
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Handle inbound customer queries via phone, email, or portals
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Process orders, amendments, and cancellations
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Provide clear, accurate updates on orders, deliveries, or service issues
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Monitor order progress and flag risks early
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Manage expectations professionally and proactively
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Build trust through consistent, solution-focused communication
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Investigate service failures, delays, or discrepancies
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Liaise with operations, warehouse, transport, and planning teams
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Identify root causes and propose corrective actions
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Escalate issues appropriately when needed
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Maintain accurate customer records and system updates
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Ensure documentation is complete and compliant
What you bring:
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Strong attention to detail and a careful approach to data entry.
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A friendly, helpful attitude when dealing with customers and colleagues.
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Empathy and professionalism
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Reliability, punctuality, and a commitment to completing tasks on time.
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Clear communication skills
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An interest in logistics, customer service, and developing professional skills.
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Strong Word and Excel skills.
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Math’s and English GCSE
Customer Services Administrator in Bradford employer: Rhenus Logistics
At Rhenus, we pride ourselves on being a top employer that values each team member's contribution, fostering a culture of empowerment and growth. As a Class 2 Driver in Ashford, you'll enjoy a dynamic work environment with opportunities for personal development, while being part of a passionate community dedicated to making a difference. With a commitment to excellence and practical solutions, we ensure that your role is not just a job, but a meaningful career path.
