At a Glance
- Tasks: Be the go-to person for customer accounts and manage their enquiries with flair.
- Company: Join Rhenus, a top employer fostering a culture of growth and teamwork.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers and driving success together.
- Qualifications: GCSEs in English and Maths, strong customer service skills, and a road freight background.
The predicted salary is between 25000 - 30000 £ per year.
What You Can Expect:
We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch. At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
Main duties to include:
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, teams meetings, and regular communication over the telephone.
What You Bring:
- GCSE or equivalent in English and Math
- Road freight background
- Proven record of internal sales
- Strong Customer Service.
- Analytical
- Time management
- Communication
- Advanced IT skills inclusive of Microsoft Excel
- Attention to detail
Customer Solutions Advisor in Maldon employer: Rhenus Logistics
Rhenus Logistics is an excellent employer, offering a dynamic work environment at our Corby Distribution Centre where teamwork and proactive engagement are highly valued. Employees benefit from comprehensive training, opportunities for career advancement, and a strong commitment to safety and operational excellence, making it a rewarding place to grow your skills in the logistics sector.
