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- Tasks: Provide top-notch technical support and troubleshoot issues for our innovative AI products.
- Company: Join Remark AI, a leading company shaping the future of AI technology.
- Benefits: Competitive salary, flexible working environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact in the AI industry.
- Qualifications: 2+ years in support roles, strong customer service skills, and tech-savvy.
- Other info: Exciting career development in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Remark AI is a leading AI software company focused on creating a better AI-empowered future through innovation. Remark AI is committed to advancing AI research, developing scalable and affordable AI software platforms that benefit businesses, people and society, as well as attract and nurture top talents to shape the future together. Our technologies are trusted by customers and partners in many industry verticals including Smart Construction, Smart City, Smart Railway and Smart Retail. We have offices in markets including USA, Europe, China and Japan.
We are looking for a talented and passionate Technical Support Engineer to join our team. The role will be based mainly in our London office (near Blackfriars station) but there will be occasional external site support visits needed in the UK and possibly Europe.
As a Technical Support Engineer, you will work as part of the Remark AI team to help our integrator and manufacturer partners deliver great software whilst learning and developing your own skills and knowledge. You will work closely with other engineers, who will all be there to help and support you. The successful candidate will be an independent, fast-thinker who enjoys a fast-paced environment and has excellent communication skills and experience of working in a fast-moving technical environment.
You will:
- Become a focal point for Tier 1/2 technical issues for our clients and make sound decisions quickly.
- Support the sales team with regards to ratifying the technical requirements of our clients.
- Understand and document the customer's requirements, manage expectations, and provide excellent customer service.
- Support the sales team on with RFQs and POC.
- Provide technical support and troubleshooting for Remark products.
- Provide customer configuration of Remark solutions.
- Provide on site support when necessary with regards to demonstration, setup and commissioning.
- Troubleshoot system and network problems.
- Diagnose and solve hardware & software issues.
- Test and evaluate new software & hardware technologies.
You have:
- Previous experience of 2+ years in support positions.
- Customer facing experience and strong customer-service skills.
- Experience in a technical field, ideally CCTV – Advantage.
- A good understanding of Linux and Windows operating system – A Must!
- Knowledge in IP Networking - needed.
- Effective Communication skills at all levels.
- Experience with Docker, IP cameras + VMS systems and bash/shell scripting – Advantage.
- A positive attitude towards continual improvement.
- Project management skills.
- Experience of writing technical documentation.
It would also be nice if you have:
- Bachelor's, Computer science/Engineering degree.
- Certification of networking protocols.
Renumeration package: Competitive, Negotiable - dependent upon experience.
Technical Support Engineer in London employer: Remark AI
Contact Detail:
Remark AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or even local events. Chatting with folks in the field can open doors and give you insider info on job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects and technical know-how. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Remark AI.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and customer support shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in technical support and customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Remark AI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Linux, Windows, and IP networking. Be ready to discuss your experience with CCTV systems and any relevant software like Docker. The more you know, the more confident you'll feel!
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer issues in the past. Highlight your communication skills and how you manage expectations to ensure client satisfaction.
✨Prepare for Problem-Solving Questions
Expect to face some scenario-based questions where you'll need to demonstrate your troubleshooting skills. Think of specific instances where you diagnosed and solved technical problems, and be ready to walk through your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.