At a Glance
- Tasks: Be the first point of contact for customer support and resolve common issues.
- Company: Join Databento, a next-gen market data provider shaking up the financial industry.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic startup environment with a focus on innovation and community engagement.
- Why this job: Make a real impact in finance while working with cutting-edge technology.
- Qualifications: Experience in technical support and familiarity with APIs and financial data preferred.
The predicted salary is between 30000 - 40000 £ per year.
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs. Databento is the next generation market data provider — with the radical idea that you should only pay for the data that you use. We power the world's largest finance and fintech institutions and lower the barrier of entry for small startups, gaining over 4,000 users during our first year of launch. Our team brings former experience at the world's leading quantitative firms, including Two Sigma, Flow Traders, Tower Research, PDT Partners, SIG, and more.
This role sits squarely at L1: you’ll be the first point of contact for customer issues during EU hours, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.
Responsibilities- Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
- Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
- Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
- Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
- Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
- At least 2 years of experience in technical support, QA, or engineering.
- Working proficiency in Python.
- Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
- Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
- Strong technical communication skills.
- DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
- Experience at an early-stage startup is a plus.
- Based in the EU region to provide support coverage during business hours.
Technical Support Engineer (L1/Frontline Support), EU in London employer: Databento
At Databento, we pride ourselves on being an innovative leader in the financial data industry, offering a dynamic work environment that fosters growth and collaboration. As a Technical Support Engineer, you'll be part of a passionate team dedicated to transforming market data access for clients across the globe, with ample opportunities for professional development and a supportive culture that values your contributions. Located in the EU, you will enjoy a flexible work-life balance while engaging with cutting-edge technology and a diverse community of finance and tech enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (L1/Frontline Support), EU in London
✨Tip Number 1
Get to know the company inside out! Research Databento's services, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of APIs, Python, and troubleshooting tools. Being able to demonstrate your expertise in these areas can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. Engaging with people who work at Databento can give you insider tips and potentially even referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our awesome team.
We think you need these skills to ace Technical Support Engineer (L1/Frontline Support), EU in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with APIs and any troubleshooting tools you've used. We want to see how you can bring your technical know-how to the table, especially if you've got a background in financial trading or market data.
Tailor Your Application:Don’t just send a generic application! Take a moment to customise your CV and cover letter to reflect the specific skills and experiences that match the Technical Support Engineer role. We love seeing candidates who take the time to connect their background with what we do.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Databento
✨Know Your APIs
Since prior experience with Databento's API is strongly preferred, make sure you brush up on it before the interview. Familiarise yourself with common issues and solutions related to API usage, as you'll likely be asked about your troubleshooting approach.
✨Showcase Your Technical Skills
Be ready to discuss your experience with troubleshooting tools and programming languages like Python. Prepare examples of how you've used these skills in past roles, especially in technical support or engineering contexts.
✨Communicate Clearly
Strong technical communication skills are a must for this role. Practice explaining complex technical concepts in simple terms, as you may need to demonstrate this during the interview. Think about how you would explain a common issue to a non-technical customer.
✨Engage with the Community
If you have experience managing online communities or creating technical content, be sure to highlight that. Discuss any relevant projects or contributions you've made, as this shows your ability to connect with users and enhance their experience.
