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- Tasks: Provide technical support and promote innovative chiller products across Europe.
- Company: Leading company in the HVAC industry with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting travel opportunities across Europe and a collaborative work environment.
- Why this job: Join a dynamic team and make a real impact in the HVAC sector.
- Qualifications: Degree in Engineering and 5+ years of technical experience in Comfort Chillers.
The predicted salary is between 45000 - 55000 £ per year.
Position: Full-time, Permanent
Functional area: Technical
Reporting to: General manager
Location: United Kingdom, Stockley Park, Uxbridge
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary: Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge, which is related to Comfort Chiller, cooperating with MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager. The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
Main Duties Description:
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
- Visit the site for commissioning / trouble shooting for end users/distributors
- Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities
- Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
- Submit reports for technical supports for site visits
- Support spare parts activities for the operation team to improve spare parts delivery
- Calculate performance and/or cost-saving benefits
- Organize maintenance scheme
Collaborate with European manufacturers to provide solution to enhance the sales of MHI products:
- Maintain the collaboration with European manufactures (Water Pump, FCU, etc)
- Research the Sales solution/Service solution for MHI products
- Share the knowledge among the business partners (System design, etc)
Register subsidy schemes / certification programs:
- Register products to national subsidy schemes, quality certification schemes and other country requirements
- Maintain subsidy schemes / certification programs
- Arrange and support random tests / factory audit accordingly as requested
- Research subsidy schemes / certification programs
Prepare MHI technical supports documents (in English and in other European languages):
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support MTH design section/service section activity
Promote MHI products:
- Introduce new products highlighting features and benefits
- Create presentations for distributors / customers
- Organize seminars for distributors / customers
- Help Marketing section to create new brochures / leaflets for the territories
Survey the market information for new products:
- Benchmark competitors’ new products continuously and making comparisons
- Survey relevant standards / regulations / directives in both EU and GB
- Visit exhibitions to investigate new products / market information
- Attend relevant seminars / meetings relating to heat pump industry associations
Experience, Knowledge and Skills:
- Degree in Engineering or equivalent
- Technical experience within Comfort Chiller, minimum 5 years
- Fundamental understanding of water system for cooling and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
- Knowledge of VRF system/chiller could be beneficial
- Strong interpersonal and communications skills
- Fluent English, both oral and written
- Strong communication skills
- Strong problem-solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritising skills
- Understanding of customer requirements
- Has knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)
- Create and carry out presentations
- Analyse operation data of the products
- Business trips across Europe with a short notice will be required
- Status to travel Europe without visa is required
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
Technical Support Senior Engineer, Chiller in Uxbridge employer: Mitsubishi Heavy Industries Group
Contact Detail:
Mitsubishi Heavy Industries Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Senior Engineer, Chiller in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with MHI’s offerings and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 3
Practice your technical explanations! As a Technical Support Senior Engineer, you’ll need to communicate complex ideas clearly. Run through common scenarios and how you’d explain them to distributors or customers to ensure you’re ready for any questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get that application in and show us what you’ve got!
We think you need these skills to ace Technical Support Senior Engineer, Chiller in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Senior Engineer role. Highlight your experience with Comfort Chillers and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit us at StudySmarter. Don’t forget to mention any specific projects or achievements that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of interaction with distributors and customers, make sure to showcase your strong communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us know you can connect with people effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Mitsubishi Heavy Industries Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge about Comfort Chillers and related systems. Be prepared to discuss specific products, their features, and how they work. This will show that you're not just familiar with the basics but can also dive deep into technical discussions.
✨Practice Problem-Solving Scenarios
Since the role involves troubleshooting and providing technical support, think of common issues that might arise with chillers. Prepare to walk through your thought process on how you would approach these problems during the interview. This will demonstrate your analytical skills and ability to handle real-world challenges.
✨Show Off Your Communication Skills
As a Senior Engineer, you'll need to communicate effectively with distributors and customers. Practice explaining complex technical concepts in simple terms. You might even want to prepare a mini-presentation on a product or service to showcase your ability to convey information clearly.
✨Research the Company and Market Trends
Familiarise yourself with MHI's products and recent developments in the heat pump industry. Being able to discuss market trends and competitor products will not only impress your interviewers but also show that you're genuinely interested in the role and the company.