At a Glance
- Tasks: Provide top-notch support for customer tech issues via phone, email, and remote assistance.
- Company: Established IT solutions firm in Watford with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a collaborative workplace.
- Why this job: Join a dynamic team and enhance your tech skills while helping customers succeed.
- Qualifications: 3+ years in 2nd/3rd line support with strong knowledge of Microsoft systems.
The predicted salary is between 38250 - 46750 £ per year.
My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experienced 2nd and 3rd Line Support Engineer to deal with customer issues.
Responsibilities
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Provide telephone, remote and email support.
- Diagnose and resolve hardware, software, network and peripheral technical issues to customer's satisfaction via remote support.
- Monitor and proactively resolve issues with remote back-up systems.
- Visit customer sites when required.
- Supporting and mentoring colleagues with any technical limitations.
- Assist with support calls on the helpdesk.
Essential experience
- Microsoft Server and Desktop operating systems (SBS/2012/2016/2019 Server/7/8/10).
- Core Microsoft infrastructure technologies and solutions (Exchange, IIS, AD, RDS).
- Backup technologies including Veeam, Cloud Connect, Acronis, Backup Exec.
- Server hardware maintenance and troubleshooting.
If you have the above experience, at least 3 years experience in the same role and live within easy commuting distance of Watford, Herts, please apply now with a covering letter outlining your skills and experience for this role.
2nd Line Support Engineer in Watford employer: Perfect Management Limited
Perfect Management Limited is an excellent employer that fosters a supportive and collaborative work culture in North Finchley, Greater London. With a focus on employee growth and development, the company offers opportunities for professional advancement while engaging with a diverse clientele. The friendly team environment and commitment to client satisfaction make it a rewarding place to build your career.
Contact Details:
Perfect Management Limited Recruitment Team
