Senior 2nd/3rd Line Support Engineer – Projects
Salary: up to £48,000
Company: Microsoft Focused - Managed Service Provider (MSP)
Location: Field-based across Hertfordshire, Essex and Northeast London / Home-based
Description:
An established MSP is looking for an experienced Senior 2nd/3rd Line Support Engineer to join its technical team.
The role is primarily project-focused, delivering Microsoft 365 projects across a varied client base. You'll take ownership of projects from initial planning through to implementation and handover, alongside providing 2nd line support when required.
This is a hands-on, client-facing position, with approximately 80% of your time spent visiting client sites.
Key responsibilities:
- Project Delivery: Managing technical projects from initial planning through to implementation and client handover.
- Microsoft 365 Security: Hardening client tenants, implementing Conditional Access, MFA and Entra ID policies.
- Intune & Device Management: Building and managing Intune environments, including device enrolment, compliance and configuration.
- Cybersecurity: Configuring Microsoft Defender and implementing wider security improvements.
- SharePoint Migrations: Delivering SharePoint and OneDrive migrations from traditional file servers.
- Microsoft 365 Support: Supporting Exchange Online, Teams, SharePoint and wider cloud technologies.
- 2nd/3rd Line Support: Assisting with escalated tickets and general technical support when required.
- Client Engagement: Managing client communication, project documentation, training and handovers.
What We're Looking For:
- 3+ years' experience within an MSP or multi-tenant Microsoft 365 environment.
- Strong experience delivering Microsoft 365 projects from start to finish.
- Good knowledge of Entra ID, Conditional Access, Intune and Microsoft Defender.
- Hands-on experience with SharePoint and OneDrive migrations.
- Working knowledge of Exchange Online, PowerShell and Microsoft Graph.
- General 2nd line support knowledge across Windows, networking and hardware.
- Confident communicating with clients and managing projects independently.
- Full UK driving licence and own vehicle essential due to regular client-site visits.
Senior 2nd/3rd Line Support Engineer – Projects in Hoddesdon employer: Ultimaze Ltd trading as TSR Select Careers
Join a dynamic and rapidly growing Managed Service Provider in the UK, where your expertise as a Managed Security Analyst will be valued and nurtured. With a strong focus on employee development, we offer a collaborative work culture that encourages innovation and continuous learning, alongside competitive benefits and opportunities to engage directly with customers on impactful security projects. Experience the unique advantage of working in a supportive environment that prioritises both professional growth and a commitment to excellence in cybersecurity.
Contact Details:
Ultimaze Ltd trading as TSR Select Careers Recruitment Team
