At a Glance
- Tasks: Resolve IT issues and provide top-notch support to users in West London.
- Company: Join a dynamic team focused on customer satisfaction and tech solutions.
- Benefits: Enjoy a competitive salary, flexible benefits, and access to extensive training courses.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Make a real difference by helping people with their IT challenges every day.
- Qualifications: Experience in PC/Desktop support and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a senior, highly customer-focused and enthusiastic Deskside Support Engineer with a genuine interest in solving people's IT issues. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
This role is based in Greenford, West London and day to day activities include resolving a wide variety of desktop software and hardware issues and requests, while minimizing disruption to our users.
Key Responsibilities:- Software and system fault diagnosis, analysis and fix.
- Take responsibility for stock used and follow the correct procedures regarding stock management.
- Case management of Incidents and IMAC’s in line with SLA’s.
- Acknowledge and respond to emails from Team Leads and Manager.
- Liaising with other teams or vendors to resolution.
- Risk awareness of technology and business impact.
- Assisting with projects as they arise.
- Proactively keeps customer updated with problem status at all times.
- Identifying and reporting risk as appropriate in accordance with the guidelines.
- Manage Loan Pool laptops.
- Comply with Asset Management policies.
- PC/Desktop Support knowledge including Windows XP, Windows 7 & Windows Office Suites and core application suites.
- Administering Windows Share/File permissions.
- Mobile connectivity (E.g. secureID/MAS/Good knowledge of HP and Dell Workstation, Desktops & Laptops).
- Proactive and can work with minimum supervision.
- Excellent Communication and interpersonal skills.
- A flexible approach and work alongside the various operational teams.
- Must be Pro-Active.
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
2nd Line Deskside Support Engineer – West London in Greenford employer: Es Field Delivery Uk
Join our dynamic team in Greenford, West London, where we prioritise a collaborative and customer-focused work culture. As a 2nd Line Deskside Support Engineer, you will benefit from extensive training opportunities, a comprehensive benefits package including private medical cover and flexible holidays, and the chance to make a meaningful impact by resolving IT issues for our users. We are committed to your professional growth and well-being, making us an excellent employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Deskside Support Engineer – West London in Greenford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in deskside support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've solved IT issues in the past – it’ll show you’re the proactive problem-solver we’re looking for.
✨Tip Number 3
Stay updated! Keep an eye on our website for new job postings and updates. We often have roles that might not be advertised elsewhere, so make sure you’re checking back regularly.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace 2nd Line Deskside Support Engineer – West London in Greenford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We love candidates who are genuinely excited about solving tech issues and helping others. A bit of personality can go a long way in making your application stand out.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your PC/Desktop support knowledge and communication skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with both users and teams.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC/Desktop support, especially Windows XP, 7, and Office Suites. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Show Off Your Communication Skills
Since this role is highly customer-focused, practice explaining technical issues in simple terms. Think about examples where you've successfully communicated with users to resolve their IT problems.
✨Demonstrate Proactivity
Prepare to share instances where you've taken the initiative in previous roles. Whether it’s managing stock or keeping customers updated, showing that you can work independently and proactively will impress the interviewers.
✨Collaborate Like a Pro
This position requires working alongside various operational teams. Think of examples where you've collaborated effectively with others, whether it's liaising with vendors or assisting with projects, and be ready to discuss them.
