Senior 2nd Line Support Engineer MSP / IT Solutions Salary up to £50,000 We are looking for an experienced Senior 2nd Line Support Engineer to join a growing MSP, supporting a range of professional services clients. This is a great opportunity to work with modern Microsoft technologies in a fast-paced, client-focused environment. Role Overview * Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure. * Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments. * Troubleshoot complex technical issues and manage incidents through to resolution. * Collaborate with 3rd line teams on escalations and technical projects. * Mentor junior engineers and deliver excellent customer service. Requirements * Strong 2nd line support experience within an MSP. * Solid knowledge of Microsoft 365, Azure, Active Directory, and Windows environments. * Good networking knowledge, including DNS, DHCP, VPNs, and firewalls. * Experience with ITSM tools, remote support, and SLA-driven environments. * Strong troubleshooting, communication, and client-facing skills. * Experience supporting professional services clients is advantageous. What's Offered * Exposure to modern cloud technologies and varied client environments. * Career progression and ongoing technical development. * Supportive, fast-paced MSP environment Interviews are taking place next week so get in touch ASAP
Senior 2nd Line Support Engineer in Kingston upon Thames employer: 1 Tech Staffing Ltd
Join a dynamic Managed Services Provider that prioritises employee development and fosters a collaborative work culture. As a Technical Account Manager, you'll benefit from comprehensive training and the chance to build meaningful relationships with clients while contributing to their technological success. Located in a vibrant area, this role offers unique opportunities for professional growth and the satisfaction of making a real impact in the IT landscape.
