2nd Line IT Support Engineer
Location: Aylesbury, Buckinghamshire
Salary: Up to £35,000 (DOE)
Set-up: Hybrid Working
The Opportunity
We're working with a growing, customer-focused IT provider looking to add a technically strong 2nd Line Support Engineer to its Aylesbury team. You'll be the escalation point for 1st Line, working across a broad client base with a mix of remote support, onsite visits and project work.
Responsibilities
- Act as the escalation point for 1st Line, resolving complex incidents through to resolution
- Carry out in-depth troubleshooting across Windows, Microsoft 365, networking and endpoints
- Administer Microsoft 365, including Exchange Online, Teams and SharePoint
- Manage identity and access via Active Directory, Group Policy and Azure/Entra ID
- Deploy and manage devices using Intune/Autopilot
- Use PowerShell to automate tasks and support administration
- Support client networks, including switches, routers, firewalls, VPNs and Wi-Fi
- Contribute to client projects such as migrations, onboarding and infrastructure refreshes
- Attend client sites for support and project work
- Maintain clear documentation and accurate ticket updates
Skills & Experience Required
- Proven 2nd Line Support experience, ideally 2+ years
- Strong troubleshooting skills across Windows Server and Windows 10/11
- Hands-on experience with Microsoft 365, Active Directory, Azure/Entra ID and Intune
- Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Working knowledge of PowerShell
- Experience working to SLAs; MSP or multi-client background highly desirable
- Virtualisation (Hyper-V/VMware) and backup exposure advantageous
- Certifications beneficial, e.g. MD-102, MS-102, AZ-104, CompTIA Network+
- Strong communication and customer-facing skills
Full UK driving licence preferred
What's on Offer
- Salary up to £35,000
- Hybrid working
- Discounted gym membership
- Company share scheme eligibility after 12 months' service
- Exposure to a wide range of technologies and client environments
- Ongoing training and certification support
- Real project exposure, with progression towards 3rd Line or Systems Engineer roles
If you're an experienced 2nd Line engineer looking for more technical depth and variety, we'd love to hear from you.
2nd Line IT Support Engineer in Aylesbury employer: Nextech Careers
Join a dynamic Managed Service Provider in Ipswich, where you will thrive in a modern office environment that fosters collaboration and innovation. With a competitive salary and opportunities for training and professional development, this role not only offers meaningful work but also genuine career progression. Enjoy the benefits of free on-site parking and engaging company social events, making it an excellent place to grow your IT support career.
