At a Glance
- Tasks: Build relationships with clients and deliver exceptional service in luxury fine watches.
- Company: Join a prestigious global heritage brand with over 130 years of expertise.
- Benefits: Enjoy competitive salary, commission, bonuses, discounts, and healthcare.
- Other info: Flexible hours for networking events and excellent career growth opportunities.
- Why this job: Be part of an inspiring team and share the stories behind luxury timepieces.
- Qualifications: Must have 2+ years experience in luxury watch sales, preferably Rolex.
The predicted salary is between 30000 - 40000 £ per year.
Exciting new opportunity is now available for an experienced luxury fine watches CLIENT ADVISOR. The ability to build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service, but the stories and history of each of the pieces. This is an exciting time to join our client who is a global heritage brand that has honed their craft for over 130 years specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint.
Role:
- Reporting to the Store Director & Boutique Manager, you will be part of a team of 6-15 Sales Advisors.
- Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business.
- Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them.
- Establish yourself as the ‘go-to’ person in your area of expertise.
- Be driven to exceed targets, both in personal and team sales figures.
- Be aware of, and knowledgeable about, products and launches and update clients where appropriate.
- Be aware of, and exhibit knowledge of procedure and security compliance adhering to company policies at all times.
- Responsible for your work, behaviour, and performance at all times.
Ideal Candidate:
- Must have a minimum of 2 years experience as a Rolex trained / luxury fine watches Senior/Sales Consultant.
- Previous experience selling Rolex luxury fine watches is essential.
- Be an ambassador of the company.
- Be passionate & inspiring about your role.
- Exhibit a high degree of passion and enthusiasm for your role, the team and the business.
- A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service.
- Sales and service driven aiming to exceed targets set.
- A passion to learn and self-develop knowledge on all brands & products.
- Flexible and confident to attend evening events to network, enhance sales and relationship build with clients.
- Have excellent English both verbal and written – additional language skills would be an advantage.
- Smart and well-groomed in appearance.
Additional to the basic salary: 1% - 5% Commission, Bonus, Discount, Pension Scheme, Healthcare, additional benefits.
Please email CVs to cv@otbrecruitment.com or call direct on 07506730738. Only successful candidates will be contacted.
Client Advisor employer: Outside The Box Recruitment Ltd
Outside The Box Recruitment Ltd offers an exceptional opportunity for a Store Director in the heart of London, where luxury retail meets a vibrant work culture. Employees benefit from a competitive salary, bonuses, and private health insurance, alongside ample opportunities for professional growth within a prestigious brand. Join a dynamic team that values innovation and excellence, making it a rewarding place to advance your career in luxury retail.
Contact Details:
Outside The Box Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Outside The Box Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Outside The Box Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Outside The Box Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Outside The Box Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Outside The Box Recruitment Ltd!
How to prepare for a job interview at Outside The Box Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
