At a Glance
- Tasks: Lead CRM strategy and build lasting relationships with luxury clients.
- Company: Global luxury designer brand with a prestigious heritage.
- Benefits: Competitive salary, commission, free uniform, and excellent incentives.
- Other info: Flexible hours with opportunities for growth in a luxury environment.
- Why this job: Join a dynamic team in a stunning boutique and elevate client experiences.
- Qualifications: Strong Excel skills and passion for relationship-building.
The predicted salary is between 45000 - 55000 £ per year.
CRM SPECIALIST – LUXURY DESIGNER LADIESWEAR – KNIGHTSBRIDGE £45K-£55K + 1% COMM New exciting opportunity is now available for an experienced LUXURY LADIESWEAR CRM SPECIALIST based in an exquisite concession boutique on the ‘Super Brands’ floor within Harrods Our client is a global luxury designer brand that has an amazing heritage and reputation.
They are revered globally for its artistic feminine designs.
The luxury boutique will have LTRW, Couture, Shoes, Leather Goods, Accessories and Fragrance.
The alluring interior design is breath taking and will enable the team to enhance the welcoming ambiance.
As the CRM Specialist you will lead the team in creating and building long-term relationships with the UHNW clients, follow through’s and special events to attract the discerning clients.
Additionally to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.
ROLE: Reporting to the Store Director and supporting a Senior Sales team of 6 As CRM Specialist, you will be the driving force behind the boutique's CRM strategy, working hand-in-hand with the Store Director to accelerate client development and elevate the quality of every client relationship.
You will own the CRM engine of the boutique end-to-end — from data and reporting to the recruitment, elevation, and retention of top VICs — while acting as a trusted advisor to the sales team on clientelling best practice.
This is a strategic and hands-on role: part analyst, part relationship-builder, part coach — combining rigorous CRM ownership with genuine passion for building lasting relationships with the Maison's most valuable clients.
KEY RESPONSIBILITIES: CRM Strategy strong Excel skills.
Additional languages are an asset but not essential.
Flexibility to work varied hours/days, including weekends and holidays, and to attend evening events as required.
Additional the basic salary is: 1% Commission, bonus, Free uniform, and excellent Incentives
Customer Relationship Management Specialist employer: Outside The Box Recruitment Ltd
Outside The Box Recruitment Ltd offers an exceptional opportunity for a Store Director in the heart of London, where luxury retail meets a vibrant work culture. Employees benefit from a competitive salary, bonuses, and private health insurance, alongside ample opportunities for professional growth within a prestigious brand. Join a dynamic team that values innovation and excellence, making it a rewarding place to advance your career in luxury retail.
Contact Details:
Outside The Box Recruitment Ltd Recruitment Team
