At a Glance
- Tasks: Lead and inspire a diverse team to deliver exceptional customer service and achieve sales targets.
- Company: Join a rapidly growing blue-chip retailer known for its strong community presence.
- Benefits: Competitive salary, bonus opportunities, and excellent career progression.
- Other info: Dynamic environment with structured development plans for ambitious individuals.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Experience in retail or hospitality management with a passion for people.
The predicted salary is between 20000 - 20000 £ per year.
Location: Cambridge
Salary: Up to £20,000 per annum plus bonus
Role: Permanent
JOB ROLE
Are you a Retail Deputy Store Manager looking for a business to flourish in? Are you looking to fall back in love with your retail career? We are looking for friendly, positive, approachable and adaptable managers to join this fantastic business. Does this sound like you? Then read on...
My client is a growing people focussed retailer who are looking to hire extraordinary retail talent to nurture their in store teams. As a Retail Deputy Store Manager for this iconic brand you will have total responsibility for mentoring and motivating your team to exceed business metrics and expectations. You will be encouraged to develop a capable team around you in order to offer high levels of customer service.
YOU
- A confident people person who is able to coach, inspire and lead a team to success
- Previous success working in a dynamic environment where a focus on pace and delivery is encouraged
- A current retail or hospitality manager who is looking to progress in the near future would be encouraged to apply
- With a can do attitude, a naturally confident personality, passion about people and achieving in your role.
- Your determination and focus to achieve fantastic results will shine through when you talk through your achievements
- You will be articulate and be able to communicate and inspire team members of all backgrounds, accountable for all retail basics, you will love delivering retail excellence
KEY ACCOUNTABILITIES
- Supporting and developing a team of diverse individuals, from recruitment to induction and beyond
- Ensure all staff are multi-skilled to complete a wide range of duties and all staff have a good knowledge of products and services within the store
- Complete yearly performance and progression meetings for staff within agreed time limits
- Maintaining a business that is viewed as the best of British, maximising sales at every opportunity and maintaining positive standards
- Understand customers, anticipating their needs, setting fantastic standards of service
- Ensuring staffing levels are adequate to meet customer expectations for the whole store
- Identify business levers and actively assist the Area Manager to keep track of the competition so that the business can respond to change
- Manage stock availability and waste, mentoring team members on how to achieve excellence
- Driving customer service standards to achieve sales and exceed customer happiness targets
- Identifying the potential and nurture staff development and supporting staff to achieve their potential
OUR CLIENT
Do you want to work for one of the UK’s most rapidly growing blue-chip retailers? Our client is known throughout the UK as being the first point of contact for many families. Their fantastic marketing campaigns are a presence in print and on screen. Serving over 10 million customers per week, they are offering excellent career progression opportunities to the right candidates.
Our client is looking for strong individuals who are able to manage a complex store operation whilst ensuring excellent customer service is delivered. They have experienced an incredibly successful growth period within the retail sector and can provide a fantastic and incredibly well-structured development plan for talented and driven individuals that are joining their business. If you are innovative, creative and forward-thinking then this is the right brand for you!
ABOUT US
This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them.
If you wish to exercise your right to access, erase or restrict processing of your data please contact us and we will respond to your query.
Apply for this role now or find us online at: Web:mccarthyrecruitment.com
Duty Manager in Cambridge employer: McCarthy Recruitment
Join a well-established and growing organisation as an HR Administrator, where you will be part of a supportive and inclusive work culture that values employee engagement and development. This role offers the chance to make a meaningful impact across the business while benefiting from opportunities for professional growth and collaboration with diverse teams. With a focus on best practices in HR and a commitment to compliance, you'll thrive in an environment that prioritises the wellbeing and success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like McCarthy Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like McCarthy Recruitment!
We think you need these skills to ace Duty Manager in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at McCarthy Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at McCarthy Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show McCarthy Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at McCarthy Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
