At a Glance
- Tasks: Inspire and lead a dynamic team to deliver exceptional customer service and achieve store targets.
- Company: A stylish lifestyle brand known for high-quality designs and exceptional service.
- Benefits: Competitive salary, bonus opportunities, and career growth in a vibrant environment.
- Other info: Exciting opportunities for personal development and progression within a growing brand.
- Why this job: Join a fun, energetic team and make a real impact in the fashion retail world.
- Qualifications: Passion for fashion, strong people management skills, and a customer-focused mindset.
The predicted salary is between 20000 - 28000 £ per year.
Location: Tenby
Salary: Up to £20,000 per annum plus bonus
Role: Permanent
OVERVIEW
Since their conception as a fashion brand in 1991, our client has gone from strength to strength. Today our client is well known for its high quality, stylish designs for the whole family. As an Assistant Store Manager, you'll embody the brand and be its advocate inside and outside the business, you will naturally be up for every challenge that comes your way, motivating and developing your team while going that extra mile to make sure the service is as premium as our product. Our client wants managers to reflect the brand itself – which is why fun, bright and friendly personalities always shine. Show us you're proficient at managing a team and delivering exceptional service and prove you've got plenty of ambition, and we'll reward you with a career you'll want to shout about.
IDEAL CANDIDATE
- You will be professional, fashion forward and commercially astute with a passion for customer service, people management and a strong desire to succeed.
- Product knowledge that leaves others behind, living and breathing fashion.
- Customer service you believe in, not because you have to, every customer must walk out feeling they have had a personal shopping experience.
- Commercial awareness is a must, it's not just fashion, you must also be able to read and understand the reports and figures as well as knowing what makes a store look outstanding.
- Understanding your customers' needs as well as the offerings from your competitors should come naturally to you.
- Customer focus when making all decisions, ensuring the customer is at the heart of all operations in store.
- Excellent people management skills, with the ability to motivate and gain respect from your team.
- Ideally experience of the premium service market or a very clear understanding of it.
THE ROLE – KEY RESPONSIBILITIES
- Inspire the team to achieve store targets through coaching, delivering constructive feedback and teamwork in a high energy atmosphere.
- Monitor store performance and make recommendations to improve results.
- Communicate store performance and company updates to the team.
- Encourage a customer service culture, ensuring the team delivers sound fashion consulting at all times.
- Proactively seek out customer feedback and make recommendations to improve customer service.
- Ensure all difficult customer issues are resolved effectively and in a timely manner.
- Build rapport and be approachable and helpful to both customers and staff.
- Actively coach and develop the team to support internal succession.
- Monitor controllable costs and take action where appropriate.
- Understand and adhere to the company's Health & Safety procedures.
OUR CLIENT
Since their conception our client has grown as a lifestyle brand going from strength to strength and still opening new stores. Today our client is well known for its high quality, stylish designs and exceptional service levels whilst remaining close to its original roots and brand values.
Assistant Store Manager in Tenby employer: McCarthy Recruitment
Join a dynamic and supportive team in Fareham, where your ambition and leadership skills will be nurtured in a fast-paced retail environment. As a Management Trainee, you'll benefit from hands-on experience, structured training, and clear pathways for career progression, all while working in a culture that values customer service and operational excellence. This is an excellent opportunity to build a rewarding management career with a company that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Tenby
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like McCarthy Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like McCarthy Recruitment!
We think you need these skills to ace Assistant Store Manager in Tenby
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at McCarthy Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at McCarthy Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show McCarthy Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at McCarthy Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
