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- Tasks: Provide frontline tech support and implement IT projects across Europe.
- Company: Join a leading financial services firm with a global presence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on customer service and innovation.
- Why this job: Make an impact by supporting cutting-edge trading technology in a dynamic environment.
- Qualifications: 3+ years of experience in tech support, especially with trading applications.
The predicted salary is between 50000 - 65000 £ per year.
This position is responsible for providing frontline end user technology support and implementing IT projects to the office in London and other European locations. This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarters.
Key Areas of Responsibilities
- Adhere to FCA regulations and CLSA's Code of Conduct at all times.
- Required to comply with company procedures regarding personal account trading, processing client complaints, and gifts and inducement policy, and other relevant global or local policies.
- Follow local guidelines on logging, tracking, updating, and escalation support calls as well as managing issues to final resolution.
- Follow local guidelines for morning checks when on morning shift-rotation.
- Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications.
- Facilitate support for Bloomberg, WIND, and other market data applications.
- Assist in trading floor moves, add, and changes.
- Provide front-line support to voice, video conferencing and telecoms systems.
- Liaise closely with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
- Implement and/or coordinate IT projects.
- Provide support for remote users on VPN.
- Ability to work flexible hours and varying shifts, including weekends and out of hours when called upon.
- Assist end users with their AI needs.
Requirements
- Bachelor’s degree (not necessarily IT related).
- CompTIA A+ (preferred).
- Minimum 3 years of relevant experience supporting trading floors with good experience supporting Bloomberg Terminals and/or other trading applications.
- Advanced technical skills supporting Microsoft Office suite of applications, PC/laptops and mobile devices.
- Good knowledge of LAN networking and video conferencing software: Zoom, Teams.
- Demonstrated familiarity with Desktop operating system, office automation and general infrastructure.
- Excellent command of spoken and written English.
- Strong customer service focus and interpersonal skills.
- Good team player of the working team for UK and European offices.
Lead IT Analyst, End User Computing, EMEA, IT in London employer: CITIC
Contact Detail:
CITIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Analyst, End User Computing, EMEA, IT in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and end-user computing. We should also be ready to discuss our experience with tools like Bloomberg and Microsoft Office, as they’re key for this role.
✨Tip Number 3
Showcase our problem-solving skills during interviews. Think of specific examples where we’ve resolved tech issues or improved processes. This will highlight our customer service focus and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can set up job alerts to stay updated on new openings that match our skills.
We think you need these skills to ace Lead IT Analyst, End User Computing, EMEA, IT in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Lead IT Analyst role. Highlight your experience with end-user support, especially in trading environments, and don’t forget to mention any relevant certifications like CompTIA A+.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or experiences that relate to the responsibilities listed in the job description, especially around IT project implementation and user support.
Show Off Your Soft Skills: We love a good tech whiz, but don’t forget to showcase your customer service skills and teamwork abilities. Mention instances where you’ve successfully resolved user issues or collaborated with colleagues across different regions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at CITIC
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office, Bloomberg Terminals, and any other trading applications mentioned in the job description. Be ready to discuss specific scenarios where you've successfully supported end users or resolved technical issues.
✨Understand the Company Culture
Familiarise yourself with the company's values and code of conduct. This role requires adherence to FCA regulations and CLSA's policies, so showing that you understand and respect these guidelines will demonstrate your commitment to the company’s standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples from your past experience where you had to troubleshoot issues on a trading floor or manage support calls effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
This role involves liaising with IT colleagues across regions, so highlight your teamwork skills. Share experiences where you collaborated with others to achieve a common goal, especially in a fast-paced environment like a trading floor.