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For Companies At a Glance
- Tasks: Support customers and suppliers, ensuring smooth contract processing and resolving queries.
- Company: Join Bionic, a dynamic company transforming business essentials with tech and human service.
- Benefits: Enjoy 25 days leave, private healthcare, and a vibrant work culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer experiences and driving efficiency.
- Qualifications: Experience in customer support or sales, strong multitasking skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. Our purpose is to ‘earn the lifetime loyalty of British businesses’.
We are looking for proactive and detail-focused Sales Administrators to join our Sales Operations team. You will be a vital link between our customers, internal teams, and external energy suppliers - ensuring that all post-sale processes are completed accurately, efficiently, and with excellent service. Your primary responsibility will be to manage the journey of each contract from sale to successful processing.
Day-to-Day Responsibilities
- Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
- Liaise with customers and suppliers to resolve any issues that arise during the switching process.
- Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
- Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
- Monitor and address outstanding contracts to keep records accurate and up to date.
- Identify and recommend process improvements to streamline workflows and enhance efficiency.
- Support internal teams with training and guidance to help reduce recurring administrative issues.
- Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.
What We’re Looking For
- Previous experience in a customer support, contract administration, or sales support role.
- Confident in resolving customer and supplier queries with professionalism and urgency.
- Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
- Familiarity with contract management processes and an understanding of key contractual terms (desirable).
- A strong team player who collaborates effectively with colleagues across departments to achieve shared goals.
- A proactive, solution-focused mindset with a history of driving continuous improvement.
- Comfortable working in fast-paced, target-driven environments.
- Proficient with CRM systems and Microsoft Office tools, especially Excel.
This role sits within our Sales Operations department - a key part of the business that connects customers with suppliers to ensure every new contract is handled smoothly and efficiently. The team plays a central role in maintaining service quality and operational accuracy.
Benefits:
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Sales Administrator in London employer: Bionic Services
Contact Detail:
Bionic Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in London
✨Tip Number 1
Get to know the company inside out! Research Bionic's mission and values, and think about how your skills as a Sales Administrator can help them achieve their goals. This will not only impress during interviews but also help you tailor your responses.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and contract administration. Think of examples from your past experiences that showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bionic team.
We think you need these skills to ace Sales Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Administrator role. Highlight your relevant experience in customer support or contract administration, and show us how you can bring value to our team at Bionic.
Show Off Your Skills: We want to see your strong multitasking and time management skills shine through. Use specific examples from your past roles to demonstrate how you've effectively prioritised tasks while maintaining attention to detail.
Be Proactive: In your application, let us know about times when you've identified process improvements or resolved issues efficiently. We love a proactive mindset, so share those stories that showcase your solution-focused approach!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Bionic. We can't wait to hear from you!
How to prepare for a job interview at Bionic Services
✨Know Your Stuff
Before the interview, make sure you understand Bionic's mission and how they help business owners. Familiarise yourself with their services and the role of a Sales Administrator. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences where you've successfully resolved customer queries or managed contracts. Highlight your ability to multitask and maintain attention to detail, as these are crucial for the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, the tools they use, or how they measure success in the Sales Operations department. It shows you're engaged and eager to learn more about the company.
✨Demonstrate a Proactive Mindset
Bionic values continuous improvement, so come prepared with ideas on how you might streamline processes or enhance efficiency in the role. This will demonstrate your proactive approach and willingness to contribute positively to the team.