At a Glance
- Tasks: Build strong customer relationships and ensure a seamless journey from onboarding to renewal.
- Company: Allports Group, a trusted name in commercial vehicle solutions since 1959.
- Benefits: Competitive salary, 28 days holiday, discounts, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Join a people-first team and make a real impact on customer experiences.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Established in 1959, Allports Group have a fantastic range of products and services offered through our Group to both our local and national customer base. With our turnkey solutions, customers can either Buy, Lease, Contract Hire or Rent Commercial Vehicles.
Our benefits package includes:
- Competitive salary linked to experience
- 28 days holiday (including Bank Holidays) + option to buy 5 additional days
- Designated EAP service to support health and financial wellbeing
- Unlimited Refer a friend scheme (earn £750 for each referral)
- Birthday and Christmas gift vouchers
- Discounts for Retail, Gym, Cinema and UK Hotel stays
- Training and development opportunities for career progression
- Charity events throughout the year
As our Customer Account Manager, you’ll be right at the centre of everything we do. You’ll ensure every customer feels supported, understood, and genuinely valued at every step of their journey with Allports Rental. This role is all about building trust, heading off problems before they arise, and making every interaction feel effortless and reassuring.
You’ll work across the business with Rental, Contract Hire, Sales, Operations, and After-Sales teams to make sure the entire customer journey is seamless, consistent, and reflects the care and control we’re known for.
What you will be doing:
- Owning Customer Relationships
- Be the trusted go-to for your customer accounts
- Respond quickly and clearly, keeping things smooth and simple
- Build trust with honest, consistent communication
- Connecting People and Teams
- Collaborate closely with internal teams
- Be the voice of the customer across the business
- Keep everyone aligned and informed
- Improving the Customer Journey
- Monitor the full journey, onboarding to renewal
- Identify and remove friction points
- Shape processes that feel effortless and supportive
- Solving problems before they start
- Proactively manage expectations
- Step in quickly and confidently when things go off-track
- Help build a stronger service through feedback and learning
- Gather feedback and turn it into insight
- Lead KPI review meetings with confidence
- Spot trends and suggest practical improvements
What you’ll bring:
- Being naturally organised, calm under pressure, and genuinely care about doing right by people
- Enjoy building relationships and keeping things running smoothly
What you will need:
- Customer service experience, ideally in a B2B setting
- Confident communicator – on the phone, in person, and in writing
- Detail-focused, dependable, and organised
- Proactive mindset with strong team spirit
- Full UK driving licence and willingness to travel
If you would like to work for a company that is committed to delivering the very best in service and building robust relationships with customers, this position is for you. This exciting opportunity offers excellent remuneration, together with the opportunity for further career development.
Customer Account Manager in Lichfield employer: Allports Group
Allports Rental is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary and a comprehensive benefits package including generous holiday allowances and training opportunities. Our collaborative work culture fosters teamwork and innovation, ensuring that every team member plays a vital role in delivering outstanding customer service while enjoying unique perks like discounts on hotel stays and community engagement events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Lichfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allports Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allports Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Lichfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allports Group:Your cover letter is your chance to shine! Tell us why you want to work at Allports Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allports Group!
How to prepare for a job interview at Allports Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
