At a Glance
- Tasks: Manage Parts Department operations and deliver exceptional customer service.
- Company: Established leader in the automotive industry with a focus on customer satisfaction.
- Benefits: 28 days holiday, health support, discounts, and career development opportunities.
- Other info: Supportive workplace culture with opportunities for growth and community involvement.
- Why this job: Join a dynamic team and make a real impact in a thriving environment.
- Qualifications: Experience in a Parts Department and strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Established in 1959, for over 65 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract Hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service. We are seeking a proactive and customer-focused Parts professional to oversee the efficient and profitable operation of the Parts Department. The successful candidate will be responsible for managing stock, supplier relationships, sales performance, and internal support functions while delivering outstanding customer service and maintaining Renault standards and KPIs.
Monday – Friday (1 Saturday in 4)
Our benefits package includes:
- 28 days holiday (inclusive of Bank Holidays)
- Option to buy 5 days additional holiday and additional days for length of service
- Designated EAP service to support health and financial wellbeing
- Refer a friend scheme (earn £750 for each referral)
- Birthday and Christmas Gift Vouchers
- Retail, Gym and Cinema discounts
- Training and Development opportunities for career progression
- Charity and Community events throughout the year
Your day-to-day duties as our Parts Advisor:
- Manage daily Parts Department operations to ensure high levels of customer satisfaction for both internal and external customers.
- Build strong relationships with suppliers and retailers to secure the best pricing, service levels, and product availability.
- Maximise departmental profitability through the sale and promotion of parts, accessories, lubricants, and other value-added products.
- Control parts costs for internal departments including Workshop, Rental, and Sales.
- Maintain accurate stock control, ensuring optimal availability while minimising excess and obsolete stock.
- Ensure all parts are ordered, receipted, stored, and issued accurately using the DMS system.
- Maintain security and organisation within the Parts Department to prevent loss or damage.
- Support Service and Bodyshop operations through effective communication and administration.
- Follow Renault procedures relating to ordering, returns, warranty claims, KPIs, and sales targets.
- Deliver exceptional customer service and uphold the highest standards of professionalism and integrity.
- Provide timely and accurate documentation to support invoicing and reduce work in progress, particularly at month end.
- Drive continuous operational and financial improvements across the department.
What you will need:
- Previous experience within a Parts Department, automotive environment preferred.
- Strong stock control and inventory management skills.
- Excellent customer service and communication abilities.
- Good commercial awareness with a focus on profitability and efficiency.
- Experience using DMS systems and working to manufacturer standards/KPIs.
- Organised, accurate, and able to work effectively under pressure.
If you are looking for a workplace where your growth is supported, your contributions celebrated and a place you can thrive look no further and contact us today!
Parts Advisor in Lichfield employer: Allports Group
As a leading provider in the automotive industry with over 65 years of experience, we pride ourselves on fostering a supportive and dynamic work environment for our Parts Advisors. Our commitment to employee growth is reflected in our comprehensive training and development opportunities, alongside a generous benefits package that includes 28 days of holiday, health and financial wellbeing support, and exciting community events. Join us in a role where your contributions are valued, and you can thrive in delivering exceptional customer service while enjoying a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Lichfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common interview questions. Show them you’re not just another candidate; demonstrate your passion for parts and customer service!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from motivated candidates who are eager to join our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Parts Advisor in Lichfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Parts Advisor role. Highlight your previous experience in a Parts Department and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background aligns with our values. Be genuine and let your personality come through!
Showcase Your Skills:Don’t forget to mention your stock control and inventory management skills. We want to see how you can contribute to maximising profitability and maintaining high standards in our Parts Department.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Allports Group
✨Know Your Parts
Familiarise yourself with the parts and products relevant to the company, especially those related to Renault and Isuzu. Being able to discuss specific parts, their uses, and how they contribute to customer satisfaction will show your passion and knowledge in the field.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about situations where you resolved issues or went above and beyond for a customer, as this is crucial for the Parts Advisor role.
✨Understand Stock Management
Brush up on your stock control and inventory management skills. Be ready to discuss how you’ve managed stock levels in the past, including any systems you’ve used, as this will be key to demonstrating your fit for the role.
✨Communicate Effectively
Practice clear and concise communication. You’ll need to build relationships with suppliers and internal teams, so being able to articulate your thoughts and ideas effectively will be essential during the interview.
