At a Glance
- Tasks: Manage business portfolios, resolve delinquency issues, and build strong relationships.
- Company: Dynamic financial services company based in Kettering.
- Benefits: Competitive salary, bonuses, life insurance, and flexible benefits.
- Other info: Great career growth opportunities and supportive work environment.
- Why this job: Join a team where you can make a real impact in financial services.
- Qualifications: 5 GCSEs or equivalent, strong communication skills, and collections experience.
The predicted salary is between 29000 - 29000 £ per year.
Hours - Monday to Friday 37.5 hours
Salary - £29,000 plus monthly and annual bonuses and other benefits
Have you worked within financial services in a consumer credit capacity? Have you got experience of debtor-direct calling? Are you analytical with good presentation skills? If so, our Kettering based client is recruiting an Account Manager to manage business portfolios to achieve corporate, regional, national and individual performance standards.
You will be the primary contact and advocate between various departments and companies on all aspects of the credit business, including business development, new product introduction, and the proper implementation of collection systems. This will be accomplished by building strong, value added relationships with the internal and external stakeholders, by promoting the use of credit programs, selling features and benefits, training, and other efforts, and by directing and co-ordinating collections on active receivable accounts, to resolve delinquency issues, retain customers, and minimize losses.
In addition, you will direct and co-ordinate collections on bad debt accounts, counsel and advise stakeholders on credit sales issues, collection issues, and customer credit concerns, and will also have a responsibility to actively monitor portfolio activity on a Regional/National level.
Duties & Responsibilities:
- Manage the receivable/Control losses (approximately 60% of work time)
- Work directly with clients and internal stakeholders to control delinquency and net losses to corporate objectives to include debtor-direct calling
- Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action
- Report and track net losses/delinquency to company management teams
- Develop strong business relationships with sales management and the regional sales force so as to meet delinquency control and loss objectives
- Answer field and customer questions concerning the credit program and account status
- Educate clients on the collection program
- Work all accounts to resolution
- Recommend legal action to management and carry out all necessary court follow up action as required
- Submission of accounts to management for write-off as necessary, adhering to corporate policy
- Ensure collection and repossession procedures adhere to corporate policy
- Determine and negotiate partial and extended payments
- Develop the Credit Business (approximately 30% of work time)
- Develop strong business relationships with Regional sales management and the Regional sales force so as to achieve sales goals
- Promote Credit Sales programs to the field at every opportunity
- Attend monthly Field Group and Field Manager meetings
- Educate field sales personnel on program features and benefits
- Review, tracking and compliance of the program
- Maintain regular contact with all Regional sales management and the Regional sales force
- Handle credit approval ‘appeals’ as needed
- Answer field and customer questions concerning the credit program and account status
- Introduction, administering, and promoting new programs, products, and procedure
- Planning (approximately 10% of work time)
- Analysis of the business portfolio
- Formulating monthly action plans
- Provide management with weekly forecasts
- Developing presentations for meetings
- Market analysis to target deficiencies in both the sales and control arenas
- Continually look for RCI opportunities and identify areas for personal development
About you ...
- Has 5 GCSE’s or O level equivalent or 2-4 years of directly related ‘collections’ experience in a Financial Services environment
- Has a professional telephone manner
- Has excellent computer skills and knowledge including Microsoft Office
- Is a strong communicator, both written and verbal
- Is outgoing, positive attitudes and strong interpersonal skills
- Is able to demonstrate strong ability to work independently
- Has excellent organisational skills and the ability to manage multiple tasks
On offer is a competitive salary plus monthly and annual bonuses, plus a great benefits package to include life insurance, Employee Assistance Programme, Virtual GP service, childcare vouchers, optical care and private pension.
If interested, please apply here for immediate consideration.
Account Manager Collections employer: ACS Recruitment Solutions Ltd
As a Remote Area Sales Manager with our esteemed client, you will join a dynamic team that values innovation and results-driven performance. The company offers an attractive salary package, comprehensive benefits including a company car, and opportunities for professional growth in a supportive work culture that encourages flexibility and independence. With a focus on building long-term customer relationships in the North of England and Scotland, this role provides a unique chance to thrive in a technically advanced environment while enjoying a healthy work-life balance.
Contact Details:
ACS Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Collections
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like ACS Recruitment Solutions Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Account Manager Collections
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to ACS Recruitment Solutions Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on ACS Recruitment Solutions Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at ACS Recruitment Solutions Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with ACS Recruitment Solutions Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at ACS Recruitment Solutions Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former ACS Recruitment Solutions Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
