Academia The Technology Group in London seeks a Problem & Service Delivery Manager to drive service quality, reduce recurring incidents and improve ticket management across client environments. Based on ITIL best practice, this role owns the Problem Management process and works with engineers, managers and senior stakeholders to ensure effective end-to-end ticket handling.
You will lead structured investigations, coordinate actions, monitor trends and coach teams to improve documentation,
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Senior IT Service Delivery & Problem Manager employer: Academia Group
Academia is an exceptional employer, offering a dynamic work environment where innovation and technical expertise thrive. With a strong focus on employee growth, we provide access to the UK's largest pool of Jamf certified engineers for support and consultancy, ensuring that our team members are always learning and developing their skills. Our comprehensive benefits package, including gym membership contributions and increased annual leave with service length, reflects our commitment to employee well-being and work-life balance.
