Academia Group is seeking a Senior Customer Success Manager to partner with a focused portfolio of clients, turning IT into a strategic enabler. You will leverage IT Health Scorecards, QBRs and roadmap frameworks to deliver measurable value, while collaborating with Service Desk, Projects, Security and Pre-Sales to align technology with client goals.
You will own relationships, identify risks early, and help charities, education providers, public sector bodies and businesses maximise technology
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Strategic IT Success Partner employer: Academia Group
Academia is an exceptional employer, offering a dynamic work environment where innovation and technical expertise thrive. With a strong focus on employee growth, we provide access to the UK's largest pool of Jamf certified engineers for support and consultancy, ensuring that our team members are always learning and developing their skills. Our comprehensive benefits package, including gym membership contributions and increased annual leave with service length, reflects our commitment to employee well-being and work-life balance.
