Academia Group is seeking a Senior Customer Success Manager to partner with a focused set of clients, helping them shape IT strategy and roadmaps. You will turn technical insights into actionable guidance for senior stakeholders and deliver measurable value through structured QBRs and strategic plans.
You will own relationships, coordinate cross-functional teams and support customers across education, public sector and business sectors with strong commercial and analytical skills.
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Strategic IT Success Partner employer: Academia Group
Academia is an exceptional employer, offering a dynamic work environment where innovation and technical expertise thrive. With a strong focus on employee growth, we provide access to the UK's largest pool of Jamf certified engineers for support and consultancy, ensuring that our team members are always learning and developing their skills. Our comprehensive benefits package, including gym membership contributions and increased annual leave with service length, reflects our commitment to employee well-being and work-life balance.
