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- Tasks: Engage with customers, answer queries, and drive sales through excellent service.
- Company: Join WAVE, a vibrant team in Glasgow focused on customer satisfaction.
- Benefits: Competitive salary plus commission, with opportunities for growth and rewards.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be the voice of our brand and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
WAVE needs a full-time Customer Service Assistant to join our team in Glasgow. If you are a great communicator and enjoy speaking with and helping others, please submit your CV to apply.
Daily Duties:
- Customer Service is at the forefront of what we do. "The Customer is always right". Our team of Customer Service Assistants is tasked with interacting with customers on a daily basis, answering questions, listening to customer concerns, selling new products, and providing customer feedback to the management team.
- This position will require attention to detail, accurately recording information regarding interactions with customers and utilising proper follow-up procedures to increase overall customer satisfaction.
- The Customer Service Assistant drives sales, points out new product offerings and ensures that key performance indicators are met.
Key Qualifications:
- We need excellent communicators.
- Previous sales experience is a plus.
- Background working in a customer-facing role.
- Ability to proactively engage customers.
- Troubleshooting and multitasking skills.
- Great interpersonal skills; our Customer Service Assistant must work well in a collaborative environment.
- Attention to detail while entering customer information.
- Call centre experience is a plus.
Requirements:
- Speak to customers daily, answering any questions they may have.
- Enter customer data to complete sales transactions.
- Increase sales by upselling relevant products.
- Respond effectively and professionally to consumer enquiries.
- GCSE or equivalent required.
- To be considered, Customer Service Assistant candidates must be authorised to work in the United Kingdom.
- Clear verbal communication skills to effectively communicate with customers via phone.
We offer a competitive salary, based on experience, plus an uncapped commission on top, where competitive and goal-driven individuals are always rewarded for their hard work. If you are interested in becoming a part of our sales team, submit your CV today. We are looking to begin filling positions within the next month. Selected applicants will complete phone screens and video interviews in order to meet social distancing guidelines.
Customer Service in Glasgow employer: WAVE Experience
Contact Detail:
WAVE Experience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WAVE. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer interactions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Assistant, you'll need to demonstrate that you can engage effectively with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows that you’re keen on the role.
We think you need these skills to ace Customer Service in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service role. Highlight your communication skills and any previous experience in customer-facing roles. We want to see how you can bring value to our team!
Show Off Your Sales Skills: If you've got sales experience, flaunt it! Mention specific achievements or situations where you successfully upsold products or resolved customer issues. This will help us see your potential impact on our sales.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WAVE Experience
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand the mantra 'The customer is always right' and be ready to discuss how you would handle various customer scenarios. This shows that you’re not just a great communicator but also someone who understands the essence of customer satisfaction.
✨Showcase Your Sales Skills
Since previous sales experience is a plus, think of specific examples where you've successfully upsold or cross-sold products. Be prepared to explain your thought process and how it benefited both the customer and the company. This will demonstrate your ability to drive sales effectively.
✨Demonstrate Attention to Detail
In customer service, accuracy is key. During the interview, mention instances where your attention to detail made a difference, whether it was in recording customer information or following up on inquiries. This will highlight your capability to meet the job's requirements.
✨Practice Clear Communication
Since clear verbal communication is essential for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills. This will help you come across as confident and professional during the actual interview.