Customer Service & Sales Advisor – Larbert, Falkirk
Salary: £26,520 basic, paid monthly, plus an uncapped bonus (current average around £350 a month, top performers up to £1,000 a month)
Location: Larbert, Falkirk (on site)
Contract: Permanent, full time, 40 hours a week
Hours: 5 days out of 7, Monday to Sunday, between 8am and 9pm
Start date: Monday 2 November
Good with people and happy to sell when it genuinely helps? You'll join a contact centre in Larbert supporting one of the UK's best-known mobile networks. You'll take calls from pay-as-you-go customers who are having trouble topping up, fix the problem, and where it suits them, move them onto a flexible monthly plan.
What you'll do
- Sort out pay-as-you-go top-up problems quickly and properly
- Ask the right questions to understand how each customer uses their phone
- Recommend a monthly plan where it's a better fit, and explain why
- Work across several systems while keeping the customer experience first
- Work towards sales and customer service targets
Who we're looking for
- No minimum experience needed, but you'll be comfortable with sales and targets: retail, telesales, a phone shop, hospitality upselling or anything with a target all count
- Great customer service and a calm, patient manner
- Confident with technology and happy using multiple systems
- Resilient and curious
- Available to start on Monday 2 November
What's on offer
- £26,520 basic salary plus an uncapped bonus
- Full paid training, a supported nesting period, then ongoing coaching
- Staff discounts on broadband, mobile and TV, including family and friends deals
- A permanent role, local to Larbert, Falkirk, Stenhousemuir, Denny, Grangemouth and Stirling
The honest bit
This is a fully on-site role, and the rota includes weekends and some evenings. Bonus figures are current averages, not a guarantee. Offers are subject to a DBS check, a credit check and references.
The process is quick: a call with us, a short screening call, a role play, an online assessment, then an offer. We'll prepare you for every step.
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Customer Service and Sales Advisor RDCF1126 in Larbert employer: Red Dot Search
As a Learning Development Trainer, you'll thrive in a supportive and people-focused environment that prioritises employee growth and development. With flexible working hours and a competitive salary, you will have the opportunity to design impactful training programmes while enjoying comprehensive benefits including medical, dental, and pension plans. Join us to make a meaningful difference in the lives of our employees from day one.
