Mental Health Support Worker – Secure Ambulance Service
Job Role: Mental Health Support Worker – Secure Ambulance Service
Location: Lutterworth, LE17 4HB – In Person
Contract: Full-time
Salary: £27,922.04 per annum, plus additional overtime, We are a 'Real Living Wage Employer'
Shift Pattern: 2 days on, 3 days off – on call from home
You must be located within an hour of Lutterworth LE17 4HB
Make a difference when it matters most
Are you looking for a rewarding role where no two days are the same? Do you want to make a genuine difference to the lives of vulnerable children, young people and adults?
No previous secure transport experience is required, as comprehensive induction and training will be provided.
About the Role
As a Mental Health Support Worker within our Secure Ambulance Service, you will work as part of a team providing safe, professional and person-centred transport.
Your role may include:
- Transporting individuals who are subject to the Mental Health Act 1983, where applicable.
- Supporting placement transfers and supervised contacts.
- Transporting children and young people who may have complex needs or present a risk of absconding or behaviours that may challenge.
- Supporting individuals travelling to and from court appearances.
- Transporting informal mental health patients.
- Supporting older people and individuals living with dementia.
- Ensuring the health, safety, dignity and welfare of the people we support and your colleagues.
- Completing and recording appropriate vehicle and safety checks.
- Following individual support plans, risk assessments, safeguarding procedures and safe working practices.
- Communicating calmly and professionally with individuals, families, healthcare professionals and other agencies.
- Participating in training, supervision, staff meetings and ongoing professional development.
VCare24 works alongside organisations including the NHS and private healthcare providers, local authorities and police services in delivering secure patient transport and support services.
This is a safety-critical role and is ideal for someone who can remain calm, professional and compassionate when supporting people through potentially challenging or distressing situations.
Our vehicles are maintained to the highest of standards by main dealer garages having regular services. All vehicles are fitted with GPS tracking and privacy glass devices for staff and client safety. All have fire extinguishers, first aid kits as standard plus blankets and pillows for client’s comfort.
About You
We are looking for people who are caring, dependable, resilient and safety-conscious.
You will need to:
Previous experience in mental health, care, support work, secure transport or a similar environment would be beneficial, but is not essential, as full training will be provided.
- Have a positive and compassionate approach, with the ability to demonstrate empathy and respect.
- Be reliable, hardworking and professional.
- Have excellent communication and listening skills.
- Be able to remain calm and respond appropriately in challenging or unpredictable situations
- Work effectively as part of a team
- Be flexible and available to work the required 2 days on / 3 days off shift pattern.
- Be able to travel to the Lutterworth LE17 4HB base within one hour when required for call-out
- Hold a full manual UK driving licence (held for at least 12 months with no more than 6 penalty points)
- All staff must be over the age of 21 (for insurance purposes)
- Be willing to undertake an enhanced DBS check and all other required pre-employment checks
- Have a strong commitment to safeguarding children, young people and vulnerable adults
Why Join VCare24?
We offer:
- Comprehensive 10-day induction programme, covering practical and theoretical aspects of the role
- Ongoing training and professional development
- Opportunities for career progression
- Company pension scheme
- Cashback Health Scheme
- Life insurance, subject to the applicable scheme
- Enhanced DBS check initially funded by VCare24
- Holiday entitlement on a pro-rata basis
- Annual Leave Loyalty Reward
- Referral Scheme
- Meal subsidy/expenses, dependent upon working hours and applicable arrangements
- Employee of the Month recognition and reward points
- Company events
- Health and wellbeing support
- On-site parking
- The opportunity to undertake rewarding work where you can make a genuine difference
All staff are required to attend a full in depth 10-day induction training regime, to provide you all the tools required to fulfil the role, including both practical and theoretical work is completed in this time.
Although no experience is needed, ideally the candidate would be;
Reliable,
Hard working,
Available to work flexible shifts
Have good communication skills
Work well within a team
Benefits
- Enhanced DBS check initially funded by VCare24
- Company pension
- Health and wellbeing support
- Life insurance and critical illness cover
- Additional leave
- Company events
- On-site parking
- Employee referral programme
Transport Support Worker - Lutterworth employer: VCare24 Limited
At VCare24, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment for our Personal Care Support Workers. Our commitment to employee growth is evident through comprehensive training programmes and ongoing professional development opportunities, ensuring that you can thrive in your role while making a meaningful impact on the lives of vulnerable individuals. Located in a vibrant community, we offer flexible working arrangements and a culture that values respect, dignity, and the unique contributions of every team member.
