At a Glance
- Tasks: Support customers by resolving enquiries and ensuring satisfaction throughout the order process.
- Company: Join TTI, a global leader in cordless technology with a focus on innovation.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and discounts on products.
- Other info: Work from home option available after training, with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The role of Customer Service Executive will be working within our operations department, within our Customer Service Business to Business team. You will be working within a fast-paced team and the purpose of this role is to work with customers to resolve enquiries. This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training).
As part of working for TTi, we offer many exciting benefits:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.
Key Responsibilities:
- Act as a key point of contact for customer queries and support
- Keep customers informed and reassured throughout the order lifecycle to ensure satisfaction and maintain trust
- Collaborate with Sales, Supply Chain, and Finance teams to ensure seamless service
- Maintain accurate records of enquiries and outcomes
- Manage customer accounts as per internal SOPs and customer vendor compliance manuals
- Process complex customer orders via ERP and liaise with logistics and supply chain teams to ensure timely fulfilment
- Effectively manage complex customer claims and escalate to the appropriate stakeholders to support resolutions
- Investigate root causes and work with relevant departments to resolve issues quickly
- Track service performance metrics and customer feedback
- Provide reports and recommendations to support continuous improvement
- Identify opportunities for process improvements and contribute to service excellence initiatives
- To carry out other ad hoc responsibilities as requested by the Line Manager from time to time
Skills Required:
- Experience 2+ years in a customer service role, ideally in FMCG and B2B environments
- Sales Order Processing with FOB is ideal
- A genuine passion for helping customers and solving problems
- Strong communication skills and a collaborative mindset
- Excellent attention to detail and organisational skills
- Preferably experience using Salesforce, SAP systems and Microsoft Office tools
- A proactive approach to learning, sharing, and improving processes
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us.
Customer Services Executive in Marlow employer: TTI
Techtronic Industries (TTI) is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in Marlow. With comprehensive benefits including private medical insurance, generous holiday allowance, and a supportive work-from-home policy, TTI fosters a collaborative environment where customer service professionals can thrive. Join a forward-thinking team dedicated to innovation and excellence, and be part of a company that values your contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research Techtronic Industries, their products, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you would handle specific customer service scenarios, especially in a fast-paced environment like TTI. Show them your problem-solving skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Executive in Marlow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Executive role. Highlight your experience in customer service, especially in B2B environments, and show us how your skills align with TTI's focus on customer satisfaction.
Show Your Passion:We want to see your genuine passion for helping customers! In your application, share specific examples of how you've gone above and beyond to resolve customer issues or improve service. This will help us understand your commitment to customer care.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at TTI
✨Know the Company Inside Out
Before your interview, take some time to research Techtronic Industries (TTI). Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complex issue or went above and beyond for a customer. This will demonstrate your passion for helping customers, which is crucial for the role.
✨Familiarise Yourself with Relevant Tools
Since the role may involve using systems like Salesforce and SAP, it’s a good idea to brush up on these tools if you have experience with them. If not, consider doing a quick online tutorial to get a basic understanding. This shows initiative and readiness to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in the Customer Services Executive role. This not only shows your enthusiasm but also helps you gauge if TTI is the right fit for you.
