At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while coordinating with teams.
- Company: Award-winning SME with a global reach and a focus on staff development.
- Benefits: Up to £26,123 salary, bonuses, 25 days holiday, and flexible working options.
- Other info: Enjoy a supportive environment with opportunities for growth and remote work after probation.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in account management or soft sales, and strong communication skills.
The predicted salary is between 26123 - 26123 £ per year.
Coleshill
Up to £26,123 + 10% Bonus
The Company
This is an SME that has a 5-star rating and supplies into 100 countries with over 6000 customers. This is a business that is investing heavily in training and development of its staff and provides internal communications, so you are always aware of what is going on within the business.
What’s on offer
- 25 Days holiday
- Parking
- Quarterly Bonus and annual bonus
- 8:00 am - 4:30 pm or 9:00 am - 5:30 pm on a rota basis with 2 days WFH after probation period
What will you do as an account executive
- Manage the day-to-day customer experience for a portfolio of customers ensuring agreed service standards are provided and coordinating corrective action as required.
- Manage customer orders, prepare and proactively follow up on quotations.
- Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas to ensure any issues are resolved in a timely manner to the customer’s satisfaction.
- Provide administrative support to contracts outside the defined portfolio base, as required.
- Effectively utilise the relevant software to maintain accurate and up to date records and provide related reports as required.
What will you need
- Experience working in an account management or soft sales environment.
- Good understanding and interest in E-Commerce and using online tools and software.
- Solid experience with order processing through Software, CRM software and Office 365.
- Excellent communication skills.
- Driver and own transport.
Initial interviews will be held by Teams or Zoom, then face to face.
Customer Account Manager in Coleshill employer: TMR Group Ltd
Join a dynamic logistics SME that values innovation and teamwork, offering a supportive work culture where your contributions directly impact business growth. With competitive salaries and opportunities for professional development, this role as Finance Manager not only allows you to lead a dedicated team but also empowers you to shape strategic financial decisions in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Coleshill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TMR Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TMR Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Coleshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TMR Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at TMR Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TMR Group Ltd!
How to prepare for a job interview at TMR Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
