About us:
Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities:
- Provide our guests with a warm, friendly, and efficient welcome, creating a positive and memorable guest experience.
- Assist efficiently with enquiries from members and guests in person and on the telephone
- Create and manage guest reservations using Opera Cloud efficiently
- Maintain the highest standards across all Front of House areas, ensuring they meet the company's quality and service expectations at all times.
What are we looking for?
- Must have hotel reception experience
- Ability to converse effectively and competently with both members and staff
- Excellent customer service skills and good telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of reservations systems software is an advantage
What's in it for you?
- Holidays pay based on hours worked
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
- Eligible to participate in Elite Performers; our Recognition & Reward scheme
Hotel Receptionist in Teddington employer: The Lensbury
The Lensbury, part of Iconic Hotels and Resorts, offers a vibrant work environment on the picturesque banks of the River Thames in Teddington. As a Food & Beverage Assistant, you'll enjoy a supportive culture that prioritises employee growth through fully-funded apprenticeships and access to leisure facilities, while also benefiting from discounts across our services and engaging staff social events. Join us to create memorable experiences for our guests in a dynamic setting that values teamwork and excellence.
