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- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the vibrant Hilton London Gatwick, connected to Gatwick South terminal.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a positive, proactive attitude are essential.
- Other info: Exciting career progression opportunities within the Arora group.
The predicted salary is between 20400 - 30400 £ per year.
Salary – £25,480 plus service charge.
Holiday – 28 days holiday, enhanced after 5 years of service.
Benefits include:
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us:
Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do:
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you:
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4‑star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us:
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist in Horley employer: HLG-Front Office
Contact Detail:
HLG-Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Horley
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your excellent communication skills and how you handle guest inquiries, just like you'd do as a Hotel Receptionist.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for interviews. First impressions matter, especially in hospitality where appearance is key to creating that warm atmosphere for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our fantastic team at Arora Hotels and enjoying all those amazing perks!
We think you need these skills to ace Hotel Receptionist in Horley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can create that inviting atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills, especially those that match what we’ve mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to break down your skills and experiences. This helps us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about us and what we offer at Arora Hotels.
How to prepare for a job interview at HLG-Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research Hilton London Gatwick and its facilities. Familiarise yourself with the restaurants, bars, and services offered. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a hotel receptionist, excellent communication is key. Prepare examples of how you've provided outstanding service in previous roles. Think about times when you resolved guest issues or created a welcoming atmosphere. This will demonstrate your ability to connect with guests and handle challenges effectively.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you arrive in smart, professional attire that reflects the hotel's standards. A polished appearance shows that you value the role and are ready to represent the hotel positively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult guest or a busy check-in period. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will highlight your readiness for the fast-paced environment of a hotel.