At a Glance
- Tasks: Assist in running the Golf Academy and provide excellent customer service.
- Company: Join the award-winning Belfry Hotel & Resort, a vibrant and dynamic workplace.
- Benefits: Enjoy competitive pay, wellness programmes, and discounts at our resort facilities.
- Other info: Opportunities for growth and development in a supportive community.
- Why this job: Be part of a passionate team and enhance your golf knowledge while helping others.
- Qualifications: A love for golf and strong communication skills are essential.
The predicted salary is between 21149 - 21149 £ per year.
The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.
Golf Shop
Our Golf Shop team are experts in helping golfers of all abilities, providing advice, demonstrations, and a welcoming shopping experience that reflects the prestige of The Belfry. Working here means being part of a dynamic, fast-paced retail environment where passion for golf meets outstanding customer service.
Hours
This role is 32 hours over 4 days out of 7.
Salary
The base annual rate for this role is £21149.44 per annum, plus service charge.
Key Responsibilities:
- To undertake and complete academy desk shifts and ball collection duties to ensure the smooth running of the Golf Academy Operation on a daily basis.
- To operate the Academy desk including telephone enquiries and payment and booking system for lessons, custom fittings and general payments.
- To operate the ball collector machine and ball machines to ensure the academy and driving range has sufficient supply to ensure a smooth operation.
- To deal with customer enquiries and queries in a polite and professional manner.
- To ensure the driving range is opened on time and all opening procedures are adhered to.
- To ensure the driving range is closed and secured correctly and all closing procedures are adhered to at all times, with correct cash handling processes adhered to at all times.
- To have an understanding and awareness of the resort and promote The Belfry and facilities to customers at all opportunities.
- To ‘up sell’ at all times to maximise revenue and departmental targets to increase revenue for the golf academy.
- To undertake other tasks as and when required by the Golf Academy Management team that are in line with the successful running of the department.
- To follow procedures in accordance with the SOP manual, including H&S responsibilities.
- To complete all checklists that are relevant to the given role you are undertaking.
- To work to agreed rota, ensuring punctual arrival for duty.
- To ensure appearance standards are maintained at all times.
- To ensure Belfry equipment is handled and stored with due care and attention.
- To attend training courses to adhere to statutory requirements – including Fire, COSHH, Risk Assessments and Health and safety.
Ideal Candidate:
The ideal candidate will be a well-rounded team player, with a can-do attitude and eye on the commercials. You will also have the following:
- Extensive knowledge of golf equipment.
- Strong analytical skills to assess swing dynamics and equipment needs.
- Excellent communication and interpersonal skills for effective customer interaction.
- Passion for golf and commitment to enhancing player performance.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
Golf Assistant in Sutton Coldfield employer: The Belfry
The Belfry Hotel & Resort is an exceptional employer, offering a vibrant work culture that celebrates creativity and culinary excellence. As the Resort Head Chef, you will have the opportunity to lead a talented kitchen team in a stunning location, with access to ongoing professional development and unique benefits such as working in a prestigious venue known for its world-class golf courses and luxurious amenities.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Assistant in Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Belfry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Belfry
Don't be shy about reaching out to The Belfry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Golf Assistant in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Belfry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Belfry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
