At a Glance
- Tasks: Manage client accounts and drive high-performing creative campaigns in a fast-paced environment.
- Company: Join one of the UK's fastest-growing performance agency groups with a dynamic culture.
- Benefits: Enjoy 27 days holiday, private health insurance, and opportunities for rapid career growth.
- Other info: Hybrid working with flexibility to work abroad and a fun, collaborative atmosphere.
- Why this job: Be part of a world-class team and make a real impact on diverse D2C brands.
- Qualifications: 2+ years in account management with strong communication and commercial awareness.
The predicted salary is between 42000 - 50000 £ per year.
Function: Performance Creative | Account Management | UGC & Launch Execution
Reports to: Senior Account Manager
Location: Hybrid - The Roundhouse, Camden
Compensation: £42,000 – £50,000
About the Soar Group
The Soar Group is one of the UK's fastest-growing performance agency groups, home to three specialist agencies. Together, the group manages over £100M in ad spend, works with category‐leading D2C brands, and operates the UK's largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
- Nominated for Meta's Creative Diversity Award 2025, the only independent agency recognised.
- Highest independent agency spend on Meta in 2025.
- Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
- Two production studios (London and Manchester).
- Creators of D2C Diaries, one of the UK's leading eCommerce podcasts.
About the role:
We're looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. You'll manage up to 5 accounts, acting as the day‐to‐day client lead across performance creative.
What You'll Be Responsible For
- Own day‐to‐day client communication across assigned accounts.
- Lead client calls, updates, and check‐ins with confidence and commercial context.
- Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin.
- Act as the alignment point between client expectations and campaign delivery.
- Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress.
- Manage quality control across all deliverables.
- Provide clients with a clear, confident narrative around performance and commercials.
- Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated.
- Flag risks early with a recommended course of action or solution.
- Protect account health - balancing client satisfaction, retention, and agency profitability.
What You Bring
- 2+ years' experience in account management, client services or project coordination (agency preferred).
- Exposure to UGC, social‐first creative or performance marketing.
- Strong communication skills — clear, calm, and confident with clients and internally.
- Commercial awareness — you understand that great outcomes need to be profitable ones.
- Organised and process‐driven, comfortable managing multiple accounts without losing grip on the details.
- Curiosity and eagerness to learn how performance creative drives growth.
- Familiarity with Meta & TikTok ecosystems (conceptually, not buying).
- A proactive, decision‐led mindset — you move with intent, not just instruction.
Who You Are
- Outcome‐led - you focus on results and see delivery through with purpose.
- Commercially aware - you understand the agency dynamic as well as the client's needs.
- Alignment‐driven - you bring teams and priorities together to keep things moving.
- Launch‐minded - you're comfortable with pace, pressure, and key delivery moments.
- Client‐first - you build trust through clarity, honesty and follow‐through.
- Process‐oriented - you create structure and keep things running smoothly.
- Coachable and ambitious - you're keen to grow into a role where you make decisions, not just support them.
Client Portfolio: Work with a diverse range of D2C and e‐commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world‐class team of motivated and high‐performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast‐growing agency.
Work‐Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
Dynamic Culture: A fun, happiness‐driven environment with regular team‐building activities and a beautiful Central London office.
Account Manager (Ecommerce) in London employer: Soar With Us
Hambi Media Ltd is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Central London. With a strong focus on employee growth, we provide opportunities for professional development and creative expression within a high-performing team. Our hybrid work model promotes flexibility, while our commitment to innovative performance creative ensures that every team member plays a vital role in shaping impactful campaigns for leading D2C brands.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Ecommerce) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Manager role. Highlight your experience with UGC and performance marketing, and don’t forget to showcase your communication skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at The Soar Group. Let’s make it happen!
We think you need these skills to ace Account Manager (Ecommerce) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and any relevant skills that align with our needs, especially in performance creative and UGC.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, demonstrate your strong communication abilities. Use clear and confident language in your application to reflect how you would engage with clients and internal teams.
Highlight Your Commercial Awareness:We’re looking for someone who understands the balance between client satisfaction and agency profitability. Make sure to include examples of how you've achieved great outcomes while keeping an eye on the bottom line.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Soar With Us
✨Know Your Stuff
Before the interview, dive deep into the Soar Group and its agencies. Familiarise yourself with their work in performance creative, UGC, and how they manage ad spend. This knowledge will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively managed client relationships or led successful projects. Be ready to demonstrate your ability to translate client goals into actionable plans during the interview.
✨Be Commercially Savvy
Understand the balance between client satisfaction and agency profitability. Think of examples where you've made decisions that benefited both the client and your previous agency. This will show that you grasp the commercial awareness needed for the role.
✨Embrace the Fast-Paced Environment
The Soar Group thrives on speed and efficiency. Share experiences where you've thrived under pressure or managed multiple accounts simultaneously. Highlight your organisational skills and how you keep everything running smoothly, even when things get hectic.
