At a Glance
- Tasks: Lead high-growth DTC accounts and manage a team of Account Managers.
- Company: Join Hambi Media, a dynamic agency with a focus on e-commerce.
- Benefits: Competitive salary, 27 days holiday, remote work, and comprehensive benefits.
- Other info: Enjoy rapid career growth and a flexible work-life balance.
- Why this job: Make an impact in the fast-paced e-commerce world while leading a talented team.
- Qualifications: 4+ years in account management with experience in performance creative and mentoring.
The predicted salary is between 40000 - 50000 £ per year.
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first. One day per month in office at Hambi Media HQ, Oval, London.
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
Requirements
- We are looking for someone deeply embedded in the DTC/ecommerce world.
- Performance creative
- Paid social growth
- E-commerce launch cycles
- Creative testing velocity
- Scaling consumer brands
- Retention and revenue conversations
- How fast-moving founders operate
You’ve likely worked with e-commerce brands before and know the pace, pressure, and expectations that come with scaling them. This role is for someone who can confidently lead high-growth DTC accounts while managing and elevating a pod of Account Managers underneath them.
Client & Commercial Leadership
- Own senior relationships across larger, higher-impact accounts
- Lead strategic client conversations, performance reviews and planning
- Guide clients through launches, pivots and scale moments
- Spot upsell, retention and growth opportunities
Pod & People Management
- Line‑manage Account Managers within your pod
- Coach AMs on communication, organisation and client ownership
- Raise delivery standards across accounts and workflows
- Support hiring, onboarding and development of AMs
Delivery & Quality Control
- Oversee UGC and creative workflows across the pod
- Ensure launches are planned, resourced and executed cleanly
- Act as escalation point for delivery or client risk
- Maintain consistency across processes and client experience
What You Bring
- 4+ years’ experience in agency account management
- Proven experience managing or mentoring Account Managers
- Strong understanding of performance creative, UGC and launch cycles
- Confidence running senior client conversations independently
- Commercial awareness — retention, margin, and growth matter to you
- Calm authority — clients and teams trust your judgment
Who You Are
- A true manager – you enjoy leading people, not just accounts
- Standards-driven – you care about quality and consistency
- Accountable – you own outcomes across your pod
- Structured and decisive – you bring order and clarity
- A role model – AMs learn by watching how you operate
Benefits
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world‑class team of motivated and high‑performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast‑growing agency.
- Work‑Life Balance: 27 days paid holiday (plus your birthday off), hybrid working and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme and structured training programmes.
- Remote working with 1 day a month in London Head Office.
E-commerce Senior Account Manager in Reading employer: Soar With Us
Hambi Media Ltd is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Central London. With a strong focus on employee growth, we provide opportunities for professional development and creative expression within a high-performing team. Our hybrid work model promotes flexibility, while our commitment to innovative performance creative ensures that every team member plays a vital role in shaping impactful campaigns for leading D2C brands.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Senior Account Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce space and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! Create a portfolio or case studies showcasing your past successes in managing DTC accounts. This will not only impress potential employers but also give you confidence during interviews.
✨Tip Number 3
Prepare for those interviews! Research the company and its clients, and come armed with ideas on how you can help them scale their e-commerce brands. This shows you're proactive and ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace E-commerce Senior Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of E-commerce Senior Account Manager. Highlight your experience in DTC and e-commerce, especially any performance creative or account management roles you've had. We want to see how you’ve scaled brands and led teams!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and how your skills align with our needs. Share specific examples of your successes in managing accounts and leading teams, and don’t forget to show a bit of your personality!
Showcase Relevant Experience:When filling out your application, make sure to highlight your relevant experience in performance creative and client leadership. We’re looking for someone who can confidently manage high-growth accounts, so give us the details on how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Soar With Us
✨Know Your E-commerce Inside Out
Make sure you’re well-versed in the DTC and e-commerce landscape. Brush up on recent trends, successful campaigns, and key performance metrics. This will help you speak confidently about how you can drive growth and retention for their clients.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or mentored Account Managers in the past. Highlight your ability to elevate others while maintaining high standards. They want to see that you can lead with authority and inspire trust.
✨Be Ready for Strategic Conversations
Think about how you would approach strategic client conversations. Prepare to discuss how you would handle performance reviews, upselling opportunities, and guiding clients through launches. This shows you understand the commercial side of account management.
✨Demonstrate Your Problem-Solving Skills
Anticipate questions about challenges you've faced in previous roles, especially regarding delivery and quality control. Be ready to share specific examples of how you’ve navigated risks and ensured successful outcomes, showcasing your calm authority under pressure.
