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- Tasks: Coordinate engineer visits and ensure top-notch customer service for automatic door maintenance.
- Company: Join a leading UK manufacturer of automatic doors with a focus on innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Exciting role with potential for personal and professional development.
- Why this job: Be part of a new team making a real difference in client satisfaction and project success.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Siro are recruiting for a Service Co-ordinator for one of the UK's leading manufacturers/installers of Automatic Doors. The role is to plan and book engineer attendance to all UK Special Project maintenance clients, ensuring all visits are booked and verified within 24 hours. Cost all works associated with the visits within the required timescales maximising profitability wherever possible and liaise closely with engineers and clients.
Siro are looking for a dynamic individual to join their new Special Projects team. The role will involve a number of tasks focused around supporting the client and the ongoing operation of their doors, from the initial report of any incidents or queries through the lifecycle of the repair. Excellent customer service, the ability to take initiative whilst exceeding client expectations and strong communication skills will be the key to making this role a success as it expands across the wider business.
Key Responsibilities and Accountabilities:- Plan engineer attendance in line with the customer requirements and book works in with both the client and the engineer
- Review, close and verify all visits and update to the relevant status on the internal system
- Ensure strong ongoing support with the client at all times to ensure customer satisfaction
- Cost and submit all completed jobs for invoicing in the required format
- Ensure all queries preventing invoicing are resolved in a timely manner
- Review and resolve all queries during the process
- Ensure all jobs are completed/submitted on the relevant client web portal (where applicable)
- Produce and verify engineers weekly timesheets and submit to payroll
- Resolve all invoice queries relating to Special Project maintenance
- Be the primary internal point of contact for all Special Project maintenance queries
- Produce quotations for recommendations and repairs from engineer reports ensuring they are provided to the client in a timely manner
- Liaise with supplier and colleagues for prices and lead times
- Process quote acceptances and customer orders using various internal systems including Sage
- Update the customer at all times throughout all processes
- Compile customer and internal reports to support ongoing client management
Special Projects Service Coordinator - Auto Doors in Farnborough employer: Siro Recruitment
Contact Detail:
Siro Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Special Projects Service Coordinator - Auto Doors in Farnborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Coordinator gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your customer service experience and communication skills. Make sure they know you can handle queries and keep clients happy!
✨Tip Number 3
Be proactive! If you see a job opening that fits, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly email expressing your interest can go a long way!
✨Tip Number 4
Keep it organised! Use tools to track your applications and follow-ups. This will help you stay on top of your game and ensure you don’t miss any opportunities. And remember, apply through our website for the best chance!
We think you need these skills to ace Special Projects Service Coordinator - Auto Doors in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Coordinator. Highlight any experience you have in planning, customer service, and communication. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Special Projects team. Share specific examples of how you've exceeded client expectations in the past.
Showcase Your Initiative: In your application, don’t forget to mention times when you took the initiative to solve problems or improve processes. We love dynamic individuals who can think on their feet and make things happen!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Siro Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator for Special Projects. Familiarise yourself with the key tasks like planning engineer attendance and managing client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you've gone above and beyond for clients. Think about specific situations where you resolved issues or exceeded expectations, as this will highlight your ability to support clients effectively.
✨Be Ready to Discuss Problem-Solving
The role involves resolving queries and ensuring smooth operations, so be prepared to discuss how you approach problem-solving. Think of instances where you've had to troubleshoot issues or manage multiple tasks under pressure, and explain your thought process during those times.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.