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- Tasks: Support project delivery, manage resources, and improve processes in a dynamic team.
- Company: Join Sheffield City Council's Capital Delivery Service, managing a £200m capital programme.
- Benefits: Enjoy flexible working, a top pension scheme, and opportunities for professional development.
- Why this job: Make a real impact on Sheffield's future while working in a supportive and inclusive environment.
- Qualifications: Strong organisational skills and experience with Microsoft Office; project experience is a plus.
- Other info: We value diversity and encourage applications from under-represented groups.
The predicted salary is between 30000 - 42000 £ per year.
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Do you want to make positive difference to Sheffield and its resident?
Are you passionate about supporting teams to deliver?
Sheffield City Council’s Capital Delivery Service has a fantastic opportunity for an experienced support officer to join our Programme Management team supporting with the delivery of service improvements, capital projects and project and programme governance.
Service Support Officer role
We are looking to appoint two additional Service Support Officer’s in response to increasing demand.
Service Support Officers are based in the Programme Management Office, supporting direct project delivery, resource and commissioning and process improvement. This includes quality assurance and ISO 9001 certification for our Service Management System. Each Service Support Officer also works to a small number of dedicated project managers across the Capital Delivery and Transport Services and in other key areas such as:
- supporting the commissioning process
- board administration and minute taking
- arranging training
- archiving information
- diary management
- servicing operational Boards outside Capital Delivery Service (arranging meetings, collating and chasing agenda items, minuting meetings)
Applicants should demonstrate:
- good organisational skills – ability to manage competing demands and to prioritise and manage time effectively
- resilience and flexibility
- ability to develop good working relationships quickly
- substantial experience of the following Microsoft packages: Outlook, Word and Excel
Experience of working with PowerPoint, Visio and Power BI apps is desirable but not essential as training in these can be provided.
Previous experience of working in a project delivery environment is not essential.
Application Process
- Initial Assessment: Based on our standard application form, assessing relevant skills, knowledge, and experience.
- Interview: Standard interview format with a panel of 3 Council officers.
The Capital Delivery Service
Sheffield City Council runs an extensive capital programme worth approximately £200m a year, covering projects on new and existing sites that we. Our Capital Delivery Service was created to deliver these projects to the highest standards.
We currently employ over 100 staff in a variety of management, technical, professional and support roles. We operate on a fully traded basis, charging fees to cover our costs.
The Capital Delivery Service includes:
- Programme and Project Management
- Procurement & Cost Management
- Design Management – Architecture, Landscape Architecture, Mechanical and Electrical Engineering, Structural and Civil Engineering
- Work Assurance and Project Safety
Training and Development
We offer many opportunities for training and development, including support with achieving professional qualifications as well as taking part in the Council’s mandatory training programme.
Our projects
We manage a very diverse range of projects including:
- New schools and school expansions
- Highways, cycle path and foot path improvements
- Flood alleviation
- New Council housing and refurbishment
- Council building refurbishments and compliance works
Working for us
Working for Sheffield City Council brings with it great opportunities and benefits including
- flexible and family friendly working arrangements
- one of the best pension schemes available in any sector
- helping to shape the future of this vibrant city
Our key values are:
- Together we get things done
- People are at the heart of what we do
- Openness and honesty are important to us
Interested?
Informal Contact Heather Stewart, , Ruth Harrison, and Danni O’Keefe,
Join us and make a tangible impact on the future of Sheffield!
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
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Service Support Officer employer: Sheffield City Council
Contact Detail:
Sheffield City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Officer
✨Tip Number 1
Familiarise yourself with Sheffield City Council's values and mission. Understanding their commitment to community and diversity will help you align your responses during the interview, showcasing how you can contribute positively to their goals.
✨Tip Number 2
Network with current or former employees of the Capital Delivery Service. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Outlook, Word, and Excel. Being able to demonstrate proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare examples from your past experiences that highlight your organisational skills and ability to manage competing demands. This will help you illustrate your suitability for the role of Service Support Officer effectively.
We think you need these skills to ace Service Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Emphasise your organisational skills, ability to manage competing demands, and experience with Microsoft packages like Outlook, Word, and Excel. If you have any experience with PowerPoint, Visio, or Power BI, mention that too, even if it's not essential.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting teams and making a positive difference in Sheffield. Use specific examples from your past experiences to demonstrate your suitability for the role.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you can contribute to the Capital Delivery Service. Be ready to discuss your previous experiences and how they relate to the role, as well as your approach to teamwork and project support.
How to prepare for a job interview at Sheffield City Council
✨Showcase Your Organisational Skills
As a Service Support Officer, you'll need to manage competing demands effectively. Be prepared to discuss specific examples from your past experiences where you successfully prioritised tasks and managed your time efficiently.
✨Demonstrate Resilience and Flexibility
The role requires adaptability in a dynamic environment. Share instances where you've had to adjust to changing circumstances or overcome challenges, highlighting your ability to remain calm and focused under pressure.
✨Foster Good Working Relationships
Building relationships is key in this role. Think of examples where you've quickly established rapport with colleagues or stakeholders, and be ready to explain how you approach collaboration and communication.
✨Familiarise Yourself with Relevant Software
While substantial experience with Microsoft packages is essential, knowledge of PowerPoint, Visio, and Power BI can set you apart. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles.