At a Glance
- Tasks: Lead a team delivering essential repairs and ensure high-quality customer service.
- Company: Sheffield City Council, dedicated to creating great homes and neighbourhoods.
- Benefits: Generous leave, flexible working, and career progression opportunities.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in the lives of Sheffield residents through exceptional service.
- Qualifications: Experience in leading teams and strong customer service skills required.
The predicted salary is between 28350 - 34650 £ per year.
Sheffield City Council is looking for four experienced and motivated Team Leader to join our Responsive Repairs team.
This is an exciting opportunity to lead a team of skilled operatives delivering essential repairs within our housing stock, ensuring customers receive a high-quality, efficient, and customer-focused service.
As a Team Leader, you will be responsible for leading and supporting frontline operatives, driving performance, ensuring compliance with health and safety requirements, and championing excellent customer service.
You will play a key role in helping us deliver repairs right first time, improve customer satisfaction, and provide safe, well-maintained homes for our tenants.
About the Role Reporting to the Service Manager, you will manage a team of operatives delivering emergency, urgent and routine responsive repairs across Sheffield's housing portfolio.
You will be responsible for ensuring resources are effectively deployed, performance targets are achieved, and customers receive an excellent service throughout their repair journey., Operative Management
- Lead, motivate and support a team of multi-skilled operatives and apprentices.
- Effectively manage attendance, wellbeing, conduct and capability issues in accordance with Council policies and procedures.
- Provide coaching, supervision and regular performance reviews to support staff development and continuous improvement.
- Ensure operatives are deployed efficiently to meet service demand and maximise productivity.
- Foster a positive team culture focused on accountability, collaboration and delivering excellent outcomes for customers.
- Customer Service and Engagement
- Champion a customer-first approach across the service.
- Ensure customers are kept informed throughout the lifecycle of their repair.
- Respond to customer concerns, complaints and service requests professionally and promptly.
- Work collaboratively with Housing Services, Contact Centre colleagues and other stakeholders to resolve issues and improve customer experience.
- Promote a culture where customer feedback is used to drive service improvements.
- Performance Management
- Monitor and manage team performance against key service indicators, including repair completion times, productivity, quality standards and customer satisfaction.
- Analyse performance data and identify opportunities for improvement.
- Ensure repairs are completed to the required quality standards and within agreed timescales.
- Monitor the use of materials, resources and contractor support to achieve value for money.
- Prepare and present performance information, identifying risks, trends and corrective actions where required.
- Health and Safety
- Lead by example in promoting a positive health and safety culture.
- Ensure all work is undertaken in accordance with Sheffield City Council Health and Safety policies, procedures and statutory requirements.
- Carry out site inspections, toolbox talks and safety monitoring activities.
- Investigate incidents, near misses and unsafe practices, ensuring lessons learned are implemented.
- Ensure operatives have the appropriate training, equipment and competence to undertake their duties safely.
- Support compliance with CDM Regulations, risk assessments, safe systems of work and all relevant construction and housing legislation.
Experience of leading or supervising operational teams within a repairs, maintenance, construction or housing environment.
- Strong people management and leadership skills.
- Experience of managing performance and driving service improvements.
- Excellent customer service and communication skills.
- Good understanding of health and safety legislation and operational compliance requirements.
- Ability to analyse performance information and make effective decisions.
- Strong organisational and planning skills.
- Proficient in the use of IT systems and performance management tools.
Desirable Requirements
- Experience working within a social housing repairs environment.
- Supervisory or management qualification.
- Knowledge of housing maintenance systems and mobile working technology.
- Experience managing multi-trade workforces and subcontractors.
- Trade working background
- Clean driving licence
At Sheffield City Council, we are committed to creating great homes and neighbourhoods for our residents.
- We offer
- Local Government Pension Scheme.
- Generous annual leave entitlement.
- Flexible and agile working opportunities.
- Learning and development opportunities.
- Supportive leadership and career progression pathways.
- The opportunity to make a real difference to the lives of Sheffield residents.
- Join Us
Join Us If you are an experienced leader who is passionate about delivering exceptional repairs services, developing people, and putting customers at the heart of everything you do, we would love to hear from you.
Help us deliver safe homes, excellent repairs and outstanding customer service for the people of Sheffield.
Estimated Timeline for this recruitment
Open for applications till 18th September Shortlisting 21st - 25th September Interviewing w/c 5th October
- Enquiries or questions
- Please call or email the below Darren Foottit or Martin Kay or
We are investing in our workforce and are promoting opportunities to our under-represented groups.
We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve.
We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.
Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee.
In these cases, we'll interview the candidates who best meet the essential criteria for the job.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement.
We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade.
If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
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Repairs and Maintenance Team Leader employer: Sheffield City Council
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StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Maintenance Team Leader
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Sheffield City Council, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs and Maintenance Team Leader at Sheffield City Council.
We think you need these skills to ace Repairs and Maintenance Team Leader
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Sheffield City Council
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
