At a Glance
- Tasks: Provide top-notch customer support to startups and founders via live chat, calls, and emails.
- Company: Join SeedLegals, a leading legaltech startup revolutionising entrepreneurship in the UK and beyond.
- Benefits: Enjoy private healthcare, 25 days annual leave, and a competitive salary of £28,000-£30,000.
- Other info: Hybrid role with opportunities for growth and collaboration across various teams.
- Why this job: Be part of a diverse team making entrepreneurship accessible while learning about the startup landscape.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for innovation.
The predicted salary is between 28000 - 30000 £ per year.
Interested in exploring the world of legaltech? Want to bring your customer support experience to a startup environment? Join our diverse team at SeedLegals and provide high-quality support to startups and startup founders!
SeedLegals is the leading provider of automated legal solutions for startups in the UK and globally. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We’ve revolutionised early-stage fundraising, incentivising teams with share options, applying for SEIS/EIS, and managing cap tables since our inception in 2016. With over 50,000 companies served, startups raising over £1.5 billion on our platform, and 1 in 3 early-stage funding rounds closed with us, we’ve become a driving force in the industry.
We are a diverse and talented team who believe entrepreneurship should be accessible to everyone, and by providing founders with tools to create, build and scale their ideas, we help make this happen. Our values are key to our success. We:
- Invest and trust in each other
- Are committed to a growth mindset
- Embrace diversity and cultivate inclusion
- Are driven by customer success
With offices in London and Paris, and a team in Ireland & the US, we’re always looking for talented individuals to join our team.
The Role:
You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you’ll need to answer questions about anything and everything to do with using SeedLegals, from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company. You will also be giving one-on-one product‑specific support through emails and video calls.
Your work will be based on HubSpot, utilising the CRM and its new AI tools to deliver a friendly and efficient experience for our users. You’ll help write articles and resources for internal use and for founders using the platform, and you’ll help work on projects that help improve the efficiency of the team.
You will work directly with other teams in the business, including our engineers, product managers, sales, marketing and legal teams, just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best‑in‑class support to our users.
This is a hybrid role where we would require you to come into our office a couple of times a month. Your annual starting salary would be between £28,000-£30,000.
Requirements:
- Proven experience in customer service or support (Email, Phone, and Live Chat).
- You know your way around a CRM, such as Hubspot, and thrive in a digital‑first support environment.
- You possess phenomenal communication skills. You can distill complex legal, tax, and equity jargon into clear, actionable advice for startup founders.
- A solid track record of hitting (and exceeding) KPIs. You work well under pressure, are comfortable de‑escalating tricky situations, and can solve problems independently.
- You are proactively feedback‑focused. You seek out feedback, apply it quickly, and are motivated to assume more responsibility as we scale.
- A genuine passion for innovation. You’re excited to interact with founders daily and want to learn about the startup & investment landscape.
- You anticipate issues and find ways to add value to the customer experience. You have the organisational skills to juggle multiple tasks without missing a deadline.
- You’re driven to deliver a customer experience that aligns with our values and tone, helping founders achieve their goals every single day.
Private healthcare, life, and group critical illness insurance. 25 days annual leave, plus.
Customer Support Representative in London employer: SeedLegals
SeedLegals is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a meaningful impact in the tech industry. With a strong focus on employee growth, you will have ample opportunities to develop your legal expertise while collaborating with passionate teams across various functions. Located in the UK, SeedLegals offers a vibrant environment where your contributions directly support startups in navigating their legal challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SeedLegals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SeedLegals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SeedLegals:Your cover letter is your chance to shine! Tell us why you want to work at SeedLegals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SeedLegals!
How to prepare for a job interview at SeedLegals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
