At a Glance
- Tasks: Support startup founders with legal, financial, and technical guidance on our platform.
- Company: Join SeedLegals, a leading legaltech company revolutionising entrepreneurship in the UK.
- Benefits: Enjoy competitive salary, private healthcare, 25 days leave, and hybrid working.
- Other info: Dynamic work environment with excellent learning and networking opportunities.
- Why this job: Be part of an innovative team making a real impact in the startup ecosystem.
- Qualifications: Recent graduate in Law, Finance, or STEM with strong communication skills.
The predicted salary is between 31000 - 33000 £ per year.
About SeedLegals
Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of London’s most exciting startup founders! SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We have revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we have become a driving force in the industry. With offices in London and Paris, and a team in Ireland, we are always looking for talented individuals to join our team.
Our values are key to our success here at SeedLegals:
- We invest and trust in each other;
- We are committed to a growth mindset;
- We embrace diversity and cultivate inclusion;
- We are driven by customer success.
The Role
You’ll be part of the Customer Experience team working as the first point of call for our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need, and providing a wide range of legal, financial and technical guidance. This includes:
- Assisting users via our live chat function (HubSpot) - you will need to answer questions about anything and everything to do with using SeedLegals, from platform queries to data-driven commercial guidance.
- Completing product reviews - when a user goes through any of our products we review everything to ensure it is all legally compliant and completed correctly.
- Providing bespoke product-specific support through emails and video calls - our team of product owners are there to help with all the technical and legal support needed.
- Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem - and ultimately ensure every startup founder has an awesome experience with SeedLegals!
Your annual starting salary would be between £31,000 - £33,000.
You have a genuine passion for entrepreneurship and innovation, and are excited by the opportunity to interact with startup founders every day. A proactive approach, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customer experiences. Phenomenal communication skills, with a strong attention to detail. Outstanding organisational skills, with the ability to multitask and meet deadlines. Motivated to assume responsibility and work within a fast-paced, scaling company. An interest in learning more about startup industries, the investment landscape, company governance, tax relief schemes and equity management is beneficial. This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship.
Benefits:
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work-from-home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
- Monthly wellbeing allowance
- Cycle to work scheme
- Annual learning & development budget
- Free lunch in the office once a week
Interview Process
- Apply online - applications are reviewed on a rolling basis
- 30 min video call with a member of the team + small written task
- 1hr long interview with a manager & member of the team
- 30 min chat with the Director of Strategic Operations
- 30 min chat with the CEO
We love that many candidates are embracing AI to support their applications. However, we have found that this often makes applications very similar to one another, which can limit your ability to stand out. We encourage you to personalise your application so your unique voice and experiences come through.
Customer Experience: Law, Finance or STEM Graduate employer: SeedLegals
At SeedLegals, we pride ourselves on being an exceptional employer that champions innovation and diversity within the legaltech space. Our vibrant London office fosters a collaborative work culture where employees are empowered to grow through extensive learning opportunities and networking with industry leaders. With competitive benefits such as private healthcare, generous annual leave, and a hybrid working policy, we ensure our team members thrive both personally and professionally while making a meaningful impact in the startup ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience: Law, Finance or STEM Graduate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SeedLegals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SeedLegals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience: Law, Finance or STEM Graduate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SeedLegals:Your cover letter is your chance to shine! Tell us why you want to work at SeedLegals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SeedLegals!
How to prepare for a job interview at SeedLegals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
