At a Glance
- Tasks: Create memorable guest experiences and manage front desk operations with a smile.
- Company: Join the vibrant team at Rosewood London, known for exceptional hospitality.
- Benefits: Enjoy a 4-day work week, 28 days holiday, and global discounts.
- Other info: Opportunity for personal growth in a dynamic hotel environment.
- Why this job: Be part of a culture that values heartfelt interactions and genuine relationships.
- Qualifications: Passion for guest service, teamwork skills, and knowledge of property management systems.
The predicted salary is between 25000 - 28066 £ per year.
- We are currently looking for a
- Hotel Receptionist to join our
- Front Office team at Rosewood London. Our
Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa.
This role offers a 4-day working week schedule.
- Key expectations of this role are
- Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
- Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
- Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
- Effectively communicating and prioritising tasks in a sophisticated environment.
- Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
- Profile
- The ability to work in a team and build relationships with the others.
- Having a real passion for guest service and taking ownership of the guest experience.
- Being organised and proactive in managing your tasks.
- Having an engaging presence.
- A good understanding of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY.
Heartfelt interactions are our lifeblood.
A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme
- 12 complimentary room nights and F&B discount worldwide
- #J-18808-Ljbffr
Front Desk Associate employer: Rosewood London
Rosewood London is an exceptional employer that prioritises the safety and well-being of both its guests and associates. With a strong emphasis on relationship hospitality, employees are encouraged to build meaningful connections in a supportive work culture. The company offers competitive benefits, including generous holiday allowances, complimentary room nights, and opportunities for personal growth through involvement in corporate social responsibility programmes.
