Relationship/account manager (property manager - portfolio of leasehold blocks) in London

ARE YOU a good detective, a great administrator, practical, decisive, financially savvy? DO YOU like property, like people and have the tenacity to get things done? CAN YOU read contracts, make decisions and manage and track multiple things? If you got THREE Yesses, then we think you’d be a great Property Manager.

The role of Blocks Portfolio Manager is strategic and varied. Responsible for a profitable property portfolio you'll manage risk, advise on policy and help Clients make decisions. The best Managers are good listeners, organised, very practical, detailed note takers and compulsive doers. By proactively focusing on outcomes and simply doing what you say you are going to do you'll find it easy to make a difference and improve life for those who live in communal environments. We are looking for Managers who are confident at dealing with high net worth Clients and capable of ‘turnaround change'.

A Property/Portfolio Manager is a boundary-spanning role, supported by a Legal Officer, our Inbound, Outbound and Finance Helpdesk Teams you will be the face that homeowners look to so they can understand their building accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management.

We recruit people who:

• are proactive & focus on delivering
• do what they say they are going to do
• want to make a difference
• believe their work makes a difference
• know how to exceed expectations
• enjoy delivering service personally
• are self motivated
• want to educate & improve themselves

Key Responsibilities/Tasks:

• Provide solutions to those coming to Ringley for advice.
• Share knowledge and support the learning of other team members.
• During your first Ringley year to build up a portfolio to hit margins to enable you to take part in profit share thereafter.
• Keep Clients assets adequately and competitively insured.
• Meet/exceed Ringley’s Service Level Agreement insofar as they relate to your role: Site Visits & Meetings and Accounts being the main items.
• Benchmark repairs against (a) the lease (b) insurance (c) Section 20 limits (d) the budget (e) reserves.
• Signpost owners who need to make insurance claims.
• Raise Works Orders to the right cost centre: budget, reserves, owner recharges and insurance.
• Authorise expenditure, getting the Vat rate right on utilities and checking insurance claims proceeds are received before paying out.
• Manage building risks: Asbestos, Fire, Health & Safety, Water Chlorination, Plant, Flues etc… advising clients of statutory and lease requirements where necessary and keep abreast of changing legislation.
• Instruct your Ringley Legal Officer to deliver success on: Arrears, disputes, sales packs, resolutions etc…
• Instruct and manage 3rd parties work on site checking with Clients, or contractors job sheets, photos, site visits or inspecting as necessary to achieve results.
• Monitor and improve margins on your portfolio.
• Carry out a strategic review of your portfolio (at least quarterly) covering the following topics: Cash flow, Budget: Variance, long term/large arrears, deficits/surpluses.
• Prepare service charge budgets in good time meeting and agreeing these with Clients and creating a strategic 10 year plan.
• Contribute to overall company wide quality improvements. Working to achieve great audit trail of the work you do.

What do I need to do to become a Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) - candidate requirements:

The core competencies we seek are:

• Commercial focus: audit trail and policy 1st
• Leadership: by example: using your persuasive skills to seek out the information you need from others
• Finance: understanding budgets, demands and statements
• Law: leases and tenancies
• Building pathology: repairs & maintenance strategy

Essential Skills And Experience:

• 5+ years in a decision making role
• Experience of Client meetings and presentations
• Someone who knows what things cost
• Problem solving skills
• Good numeracy and administrative skills
• A full driving licence

Salary Scale:

• Manager £31-42K with bonus & profit share
• Junior Manager £25-28K

Job type: Permanent RICS career position

Grade: Prime Portfolio (high net worth Clients)

Reports to: Team Leader

Responsible for: Developing & delivering Client strategy and asset management.

Working as Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks) at Ringley Limited, you will be responsible for a profitable portfolio and to put in place a long term strategy for each building, to budget, plan reserves and manage risks. Clients will need you to research and present solutions, to price works and they will rely on your leadership to plan building works and advise on building policy. This means reading leases and contracts, being able to understand expenditure reports and financial trends. You’ll need to be very organised, good at multi-tasking and able to ask questions to find a way forward on a wide range of issues.

The Estate Management Team is at the heart of the Ringley Group, with every department closely connected to its work. Much of the organisation’s income stems directly from management activities, including site staff and cleaning contracts, legal services, insurance valuations, major works, building safety, and service charge accounts. Ringley stands out from other property management companies through complete transparency with leaseholders and by offering all essential property services under one roof. Estate management not only supports the wider Group but also strengthens the case for consolidating services with us.

While not always glamorous, estate management often involves sensitive and personal matters. A supportive, collaborative office culture is essential to keep the team motivated, valued, and performing at its best. The Ringley Group sets the benchmark for client-focused property services. We support people and businesses across all living and commercial environments, from leaseholders and tenants to freehold owners and commercial property stakeholders. Our teams are expert problem solvers, protecting and growing asset value through strategic asset and property management, commercial property advisory, and innovative PropTech solutions. Our work not only adds value to Client’s portfolios but also supports charities and funds pension payments too.

Founded in 1997, Ringley is an award-winning property specialist delivering value across residential, commercial, mixed-use, retail, and industrial sectors. We combine deep market insight, innovative PropTech solutions, and a commitment to transparency, empathy, and integrity to build long-term relationships with clients, partners, and communities. We reward talent, foster innovation, celebrate achievement, and are especially proud of accolades like our World Skills national training award.