Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybr[...] in City of London

Overview

Payments Operational Relationship Account Manager – French speaking – 12 month contract – Hybrid/Remote

My blue chip client in the card payment space are looking for a French speaking account manager / client relationship manager (note this is not a sales role).

To be suitable, you will have strong interpersonal skills, experience of payments including card schemes, and dealing with issuers, acquirers and other networks, and have good technical understanding of payments.

Day to day, you will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network-to-network partners. You will actively manage and escalate risk and customer-impacting issues to management. Ideally, you will be fluent in French but Spanish or Italian will be considered.

Responsibilities

1. Provide support to large strategic clients including acquirers, network-to-network partners, issuers, and processors. Research complex situations and support participants with operations.
2. Support business development teams to expand acceptance. Onboard new franchises, issuers, acquirers, processors, and software vendors on the network. Assist with contract negotiation and due diligence.
3. Support participants through the semi-annual release process. Manage and coordinate certification. Ensure participants are in compliance with operating rules and regulations. Engage participants to support network initiatives.
4. Analyze end-to-end transaction processing, troubleshoot issues and acceptance complaints, and support issuer launches.
5. Mentor team members. Execute department initiatives. Lead the department to ensure processes and projects are well documented to meet auditing requirements.

Hybrid work: 3 days remote, 2 days in office in London. Willing to consider strong candidates who fit the requirement and can travel to meet clients as needed.