Relationship/account manager (property manager - portfolio of leasehold blocks)

Relationship/Account Manager (Property Manager - Portfolio of Leasehold Blocks)

The Role

• Manage a profitable portfolio of leasehold blocks, overseeing risk, budgeting, and service charge accounts.
• Act as the primary point of contact for homeowners for building accounts, repairs, and statutory compliance.
• Provide strategic advice to clients on lease extensions, freehold purchases, and large works.
• Maintain audit trails and ensure adherence to company policies and legal requirements.
• Coordinate with legal, finance, and operations teams to resolve disputes, manage third‑party works, and authorise expenditures.
• Monitor and improve portfolio margins, producing quarterly portfolio reviews and long‑term financial plans.
• Contribute to company‑wide quality improvements and maintain a strong audit trail of all actions.

Key Responsibilities / Tasks

• Provide solutions to clients and support team learning.
• Build and hit portfolio margins within the first year, enabling profit share participation.
• Insure client assets competitively and ensure insurance claims are processed timely.
• Benchmark repairs against lease, insurance, and statutory limits.
• Raise works orders, authorise expenditures, and manage cost centres accurately.
• Manage building risks (asbestos, fire, health & safety, water, plant, flues) and keep clients informed of statutory and lease requirements.
• Use the Legal Officer to resolve arrears, disputes, sales packs, and resolutions.
• Inspect contractor work sheets, photos, and site visits to meet client expectations.
• Maintain an excellent audit trail and contribute to overall quality improvement initiatives.

Essential Skills and Experience

• 5+ years in a decision‑making role.
• Experience conducting client meetings and presentations.
• Strong financial acumen – budgeting, variance analysis, and understanding of expenditure statements.
• Understanding of lease law and property maintenance strategy.
• Excellent problem‑solving, numeracy and administrative skills.
• Full UK driving licence.
• Salary & Benefits
• Manager: £31,000 – £42,000 per annum, plus bonus and profit share.
• Junior
• Permanent role with opportunities for career progression and profit share.
• Reporting & Location
• Reports to: Team Leader
  Location: London
  Grade: Prime Portfolio (high‑net‑worth clients)
• Company Overview

Ringley Limited is a specialist property management group operating across residential, commercial and mixed‑use sectors.

The Estate Management Team delivers full‑service property solutions, supporting clients with transparency and best‑practice advice.

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