What You Can Expect:
- Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
- Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
- Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
- Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
- Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
- Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems
- Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.
What You Bring:
- Organization: Ability to track multiple shipments and schedules at the same time.
- Communication: Clear contact with clients, overseas partners, and carriers.
- Solving: Quick fixes for delayed cargo, route changes, or customs holds.
- Computer Literacy: Skill in using modern logistics and tracking software
- Minimum 1 year’s experience in European Road Freight
- Customer service skills
- Proficient in Math and English
- Other languages beneficial
- Proficient in Microsoft office (Word / Excel / Teams)
Road Freight Co-ordinator in Bristol employer: Rhenus Logistics
At Rhenus, we pride ourselves on being a top employer that values each team member's contribution, fostering a culture of empowerment and growth. As a Class 2 Driver in Ashford, you'll enjoy a dynamic work environment with opportunities for personal development, while being part of a passionate community dedicated to making a difference. With a commitment to excellence and practical solutions, we ensure that your role is not just a job, but a meaningful career path.
