At a Glance
- Tasks: Coordinate bookings and provide top-notch customer service while handling confidential information.
- Company: Dynamic company in Telford with a focus on customer satisfaction.
- Benefits: Competitive salary, potential for growth, and a supportive team environment.
- Other info: Full-time role with occasional Saturday work and opportunities for career advancement.
- Why this job: Make a real difference to customers while developing your communication and organisational skills.
- Qualifications: Strong communication skills, attention to detail, and a friendly, professional attitude.
The predicted salary is between 18000 - 18000 £ per year.
Our client based in Telford is looking for a booking Co-ordinator to join their team on a temporary to permanent full-time basis. The role involves coordinating with customers and internal departments to ensure the swift and effective processing of confidential information between different parties and organisations.
Key duties/responsibilities:
- To provide a customer-focused, professional, first point of contact service to their customers, screening and filtering calls appropriately, taking accurate and full messages and if necessary referring to a manager.
- Having a sensitive and person-centred approach to conversations which might be of a highly confidential nature.
- Ensuring all information and data is handled in accordance with data security and data protection procedures and relevant databases and records are kept up to date.
- Offering non-technical advice and information regarding procedures, arrangements, queries and complaints and escalating them to the line manager if necessary.
- To handle all relevant queries and investigate, resolve or escalate to the appropriate manager in a timely manner.
- To answer high volume incoming calls within three rings using company standard greeting.
- To adhere to all company safety/risk procedures and to take necessary appropriate action in accordance with any breaches of these procedures, specifically the Lone Worker Policy.
- To ensure that all correspondence is handled in an effective and efficient manner within agreed specified timescales.
- To prepare for and participate in monthly one to one meetings with the Office Manager/Senior Bookings Coordinator.
Person Specification:
We are looking for the ability to problem solve, attention to detail, good communication skills, especially written English. Above all, you'll have the drive and determination to make a difference to customers.
Qualifications and Experience:
- Excellent oral and written communication skills
- High levels of accuracy when handling high volumes of data
- Excellent time management abilities, and the ability to perform repetitive work according to set procedures
- Highly professional with a friendly and empathic manner
- Excellent organisational skills
- A basic understanding of Data Protection legislation
- NVQ level 2 (or equivalent) or higher is desirable
- Ability to work as part of a team
- A good understanding of IT and the ability and willingness to learn new systems
- Eligibility to reside and work in the UK
The company offers a competitive salary of £18,000 per annum rising to £18,500 after successful completion of the probationary period. This is a full-time position which demands flexibility to occasional Saturday work.
If you would like to apply for this exciting vacancy, please send your CV to James today!
Booking Coordinator in Telford employer: Red Recruitment Solutions
Red Recruitment Solutions is an excellent employer, offering a supportive and friendly work environment in Market Drayton. Employees benefit from flexible working hours, competitive pay that increases after the probationary period, and opportunities for growth within the company. The role of Retail Sales & Delivery Assistant not only allows for meaningful customer interaction but also provides a chance to develop valuable skills in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Booking Coordinator in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Red Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Recruitment Solutions!
How to prepare for a job interview at Red Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
