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- Tasks: Support customers through calls, emails, and provide sales assistance.
- Company: Innovative manufacturer of eco-friendly technologies in Wem.
- Benefits: Competitive salary, dynamic work environment, and career growth.
- Other info: Opportunity to learn about cutting-edge products and industry trends.
- Why this job: Join a progressive team and make a real difference in customer satisfaction.
- Qualifications: Experience in B2B customer service and computer literacy required.
The predicted salary is between 22000 - 25000 £ per year.
Due to continued growth, our Client, a Wem based manufacturer and supplier of unique, market leading, high performance, environmentally friendly, innovative technologies and equipment seek to recruit a customer services specialist.
The ideal candidate in this role will:
- Communicate courteously with customers by telephone, email, letter etc
- Provide International Sales and Marketing Support
- Provide prompt help and advice to customers that use, or potentially use the organisation's products or services
- Produce information for customers/potential customers involving the Sage and Office software packages e.g. quotations
- Keep accurate records of discussions and/or correspondence with customers
- Process customer orders including the organisation of haulage
- Analyse data to determine the level of customer satisfaction the company is providing and producing reports accordingly
- Contribute to the quality management systems for customer service activities
- Be a team player and work within the team to deliver an exceptional standard of customer service
- Learn about the company’s products or services and keep up to date with industry updates
Essential:
- A well-rounded experience of delivering customer service in a demanding B2B environment
- Experience of dealing with export customers, export consignments, commodity codes, shipping and logistics etc.
- Computer literacy
Desirable:
- Familiarity with Sage
- Foreign languages beneficial
If you wish to apply to this exciting and progressive position which offers a competitive salary between £22K-25K per annum, please send your CV to James at Red Recruitment today!
We aim to reply to all applications within 48 hours. By applying for this position you give your consent for us to keep your CV for up to 3 months. In the event that you have been unsuccessful for this position, we will retain your details should anything else suitable become available. Please request in writing should you not wish us to retain your details for this purpose. Your details will not be shared with any third party without your express permission.
Customer Service Specialist in Shrewsbury employer: Red Recruitment Solutions
Contact Detail:
Red Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Shrewsbury
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, try role-playing scenarios with a friend. This will boost your confidence and help you handle tricky situations like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to their customer service excellence.
We think you need these skills to ace Customer Service Specialist in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your B2B customer service experience and any relevant software knowledge, like Sage.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for customer service and how you can contribute to our innovative environment.
Show Off Your Communication Skills: Since this role involves communicating with customers via various channels, make sure your application showcases your excellent written and verbal communication skills. Keep it clear and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Red Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company's products and services. Familiarise yourself with their unique technologies and how they stand out in the market. This will not only show your interest but also help you answer questions more confidently.
✨Brush Up on Customer Service Skills
Since this role is all about customer service, think of specific examples from your past experiences where you’ve excelled in a demanding B2B environment. Be ready to discuss how you handled difficult situations and what strategies you used to ensure customer satisfaction.
✨Get Comfortable with Tech
As the job mentions familiarity with Sage and Office software, it’s a good idea to brush up on these tools. If you have experience with them, prepare to discuss how you’ve used them in previous roles, especially in producing quotations or managing customer records.
✨Show Your Team Spirit
This position requires a team player, so be prepared to talk about how you’ve collaborated with others in the past. Think of examples where you contributed to a team goal or helped a colleague, as this will demonstrate your ability to work well within a team.