At a Glance
- Tasks: Provide top-notch support for Audio Visual and Video Conferencing systems.
- Company: Dynamic tech company focused on innovative AV solutions.
- Benefits: Competitive salary, 22 days holiday, birthday off, and company car allowance.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Join a fast-paced environment and make a real difference for clients.
- Qualifications: 3 years experience in AV support and excellent communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Purpose and Objectives of the role
Responsible for the implementation of support across our portfolio, ensuring that the requirements of the SLAs are satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to recognise when technical problems are developing in various disciplines, and to initiate appropriate corrective actions.
Responsibilities
- Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK.
- Fault finding and resolution of Audio Visual and Video Conferencing problems in time-sensitive, high-pressure situations with our clients.
- Assisting the Installation Team with new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.
- Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.
- Proactively building close working relationships with the customer portfolio.
- Identifying further sales opportunities with existing customers and ensuring these opportunities are recorded and delivered to the appropriate internal teams.
- Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
- Any other duties required for the role.
Job Requirements
- Be articulate, driven, positive with a can-do attitude.
- Excellent verbal and written communication skills.
- Comfortable working in an autonomous environment.
- Experience in installing and supporting Audio Visual and Video Conferencing solutions.
- At least 3 years’ relevant experience.
- Trustworthiness and honesty.
- Ability to work under pressure.
- Flexible approach to working hours.
- AMX/Crestron hardware/software knowledge to a level where code can be uploaded/faults identified.
- Knowledge of basic configurations of Cisco codecs.
- Basic IT Network Knowledge.
- Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment.
Required Skills
- CTS exam qualification.
- Microsoft Office Suite experience.
- Must be able to talk, listen and speak clearly on the telephone.
- Availability in response to needs of the customer for installation, maintenance and equipment malfunctions.
- Must have knowledge up to commissioning level.
- Technical, analytical, interpersonal and organisational skills.
Package
£35k to £40K DOE, 22 days holiday plus Birthday Off, Company Pension, Access to Employee Assistance Programme, Laptop and Phone, PPE and tools, Company Car or Car Allowance, London Based.
Support Engineer in London employer: RCC Connect
Join a highly respected and growing business in the BMS industry, where you will have the opportunity to lead an entire project delivery function and drive your career towards Directorship. With a competitive salary and an excellent benefits package, our supportive work culture fosters employee growth and development, making it an ideal environment for ambitious professionals ready to make a significant impact. Located in the North West, this role not only offers professional advancement but also the chance to be part of a dynamic team dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might help you land that Support Engineer role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Audio Visual and Video Conferencing solutions. Share specific examples of how you've tackled technical problems under pressure – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you want to work for, don’t wait for them to post a job. Reach out directly through our website, express your interest, and let them know how you can add value to their team. It shows initiative and can really set you apart.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Support Engineer role. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Support Engineer role. Highlight your experience with Audio Visual and Video Conferencing solutions, and don’t forget to mention any relevant technical skills like AMX/Crestron knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your proactive and reactive support experience, and how you’ve tackled high-pressure situations in the past. Let us know why you’re excited about joining StudySmarter and how you can contribute to our success.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We love a positive attitude, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at RCC Connect
✨Know Your Tech
Make sure you brush up on your knowledge of Audio Visual and Video Conferencing solutions. Be ready to discuss your experience with AMX/Crestron hardware and Cisco codecs, as well as any troubleshooting you've done. This will show that you’re not just familiar with the tech but can also handle it under pressure.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Think about examples where you’ve successfully communicated with clients or team members, especially in high-pressure situations. This will demonstrate your ability to maintain clear communication with customers and internal teams.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Prepare a few scenarios from your past experience where you identified issues and took corrective actions. This will highlight your proactive approach and ability to work autonomously, which is crucial for this role.
✨Build Rapport
Think about how you can build close working relationships with clients. During the interview, express your understanding of the importance of customer relationships and share any relevant experiences. This will show that you’re not just focused on the technical side but also value customer satisfaction and long-term partnerships.
