At a Glance
- Tasks: Provide top-notch support for Audio Visual and Video Conferencing systems.
- Company: Dynamic tech company focused on innovative AV solutions.
- Benefits: Competitive salary, 22 days holiday, birthday off, and company car allowance.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Join a fast-paced environment and make a real difference for clients.
- Qualifications: 3 years experience in AV support and excellent communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Purpose and Objectives of the role
Responsible for the implementation of support across our portfolio, ensuring that the requirements of the SLAs are satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to recognise when technical problems are developing in various disciplines, and to initiate appropriate corrective actions.
Responsibilities
- Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK.
- Fault finding and resolution of Audio Visual and Video Conferencing problems in time-sensitive, high-pressure situations with our clients.
- Assisting the Installation Team with new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.
- Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.
- Proactively building close working relationships with the customer portfolio.
- Identifying further sales opportunities with existing customers and ensuring these opportunities are recorded and delivered to the appropriate internal teams.
- Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
- Any other duties required for the role.
Job Requirements
- Be articulate, driven, positive with a can-do attitude.
- Excellent verbal and written communication skills.
- Comfortable working in an autonomous environment.
- Experience in installing and supporting Audio Visual and Video Conferencing solutions.
- At least 3 years’ relevant experience.
- Trustworthiness and honesty.
- Ability to work under pressure.
- Flexible approach to working hours.
- AMX/Crestron hardware/software knowledge to a level where code can be uploaded/faults identified.
- Knowledge of basic configurations of Cisco codecs.
- Basic IT Network Knowledge.
- Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment.
Required Skills
- CTS exam qualification.
- Microsoft Office Suite experience.
- Must be able to talk, listen and speak clearly on the telephone.
- Availability in response to needs of the customer for installation, maintenance and equipment malfunctions.
- Must have knowledge up to commissioning level.
- Technical, analytical, interpersonal and organisational skills.
Package
£35k to £40K DOE, 22 days holiday plus Birthday Off, Company Pension, Access to Employee Assistance Programme, Laptop and Phone, PPE and tools, Company Car or Car Allowance, London Based.
Support Engineer in London employer: RCC Connect
Join a highly respected and growing business in the BMS industry, where you will have the opportunity to lead an entire project delivery function and drive your career towards Directorship. With a competitive salary and an excellent benefits package, our supportive work culture fosters employee growth and development, making it an ideal environment for ambitious professionals ready to make a significant impact. Located in the North West, this role not only offers professional advancement but also the chance to be part of a dynamic team dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RCC Connect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RCC Connect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RCC Connect:Your cover letter is your chance to shine! Tell us why you want to work at RCC Connect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RCC Connect!
How to prepare for a job interview at RCC Connect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
