At a Glance
- Tasks: Manage and engage with TikTok creators, supporting their growth and community involvement.
- Company: Join TikTok, the leading platform for short-form mobile video, inspiring creativity worldwide.
- Benefits: Competitive salary, diverse team culture, and opportunities for personal and professional growth.
- Other info: Fast-paced environment with endless opportunities to learn and innovate.
- Why this job: Be part of a vibrant community, helping creators thrive and connect with brands.
- Qualifications: 2+ years in ecommerce or project management, strong communication skills, and a community-focused mindset.
The predicted salary is between 60000 - 70000 £ per year.
About Tik Tok
Tik Tok is the leading destination for short-form mobile video.
At Tik Tok, our mission is to inspire creativity and bring joy.
Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of Tik Tok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect, and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy, a mission we work towards every day.
We strive to do great things with great people.
We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team.
We're resilient and embrace challenges as they come.
By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.
Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe, and so does our workplace.
At Tik Tok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
- Job Highlights
- About the Team
The ecommerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies.
With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a new and better ecommerce experience to our users.
The German Creator Team helps Creators scale their content on Tik Tok Shop, supporting them with various programs including planning of seasonal campaigns and sales, and guiding Creators through community management.
You will have the opportunity to participate in impactful projects, gain hands-on experience in ecommerce creator operations, and develop practical skills in data management, creator communication, project coordination, and cross-functional collaboration.
We are building a thriving creator community and need a hands-on, people-focused Creator Project Community Manager to keep it engaged, informed, and growing.
In this role you will be the day-to-day point of contact for our creators, educating them on ongoing campaigns, supporting them, and connecting them with the right brand opportunities.
Responsibilities
- Run our Creator Community management: answer creators' questions and keep them up to date on new app features, sales campaign dates, and Brand Days.
- Create educational presentations that teach creators how to produce high-quality content.
- Support brand-facing presentations, showcasing brands to creators to facilitate matchmaking between the two.
- Host online webinars and deliver engaging live presentations to creators.
- Resolve creator issues raised via tickets, helping to clarify platform violations and guide creators toward compliant practices.
- Conduct simple data deep dives to build product bestseller posters that we share with creators in community chats.
Qualifications
- 2+ years of experience in ecommerce, creator operations, project management, customer service or a related field.
- Strong written and oral communication skills, able to explain things clearly, present with confidence, and hold an audience during live webinars.
- A community-first, approachable mindset, enjoys engaging with creators and building trusted relationships.
- Solid organisational skills, able to juggle updates, presentations, tickets, and campaigns without dropping the ball.
- Comfort with basic data analysis, able to pull simple insights and turn them into clear, creator-friendly materials such as bestseller posters.
- A proactive, problem-solving attitude, takes ownership of creator issues and sees them through to resolution.
- Fluency in German and English, both written and spoken.
- Self-starter, rapid learner, and able to work effectively in a fast-paced environment.
- Preferred Qualifications
- Experience working for an ecommerce platform, technology company, or digital marketplace.
- Experience in business operations or creator operations.
- Experience creating and maintaining operational trackers and project documentation.
- Comfortable working in a highly dynamic, rapidly changing, and entrepreneurial environment.
TikTok - Creator Project Community Manager in London employer: Poole & Partners
At TikTok Shop, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our Germany TPA team offers a fast-paced environment where employees are encouraged to take ownership of their roles, develop their skills, and contribute to meaningful projects that drive measurable impact. With a focus on personal growth and team success, we provide ample opportunities for professional development while embracing the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok - Creator Project Community Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Poole & Partners are looking for when hiring for a TikTok - Creator Project Community Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Poole & Partners for the TikTok - Creator Project Community Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Poole & Partners as a TikTok - Creator Project Community Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Poole & Partners’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a TikTok - Creator Project Community Manager.
We think you need these skills to ace TikTok - Creator Project Community Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Poole & Partners, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Poole & Partners's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Poole & Partners. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Poole & Partners
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Poole & Partners uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Poole & Partners. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
